KLA 2012: Tech Tips Lightning Rounds

Janelle Jarboe Mercer, SWKLS | April 12, 2012

5 Minute limits

  • PicMonkey – http://www.picmonkey.com/ – Good replacement for picnik to edit photos via the Web for Free.
  • Jing – Screencasting – instructions from 23 Things – http://www.23thingskansas.org/week-12-screencasting/
  • Fix Autofill Wrong Name on Email – How to replace Royce with Kelly – Gmail fix: Mail > Contacts > Other Contacts > tap on name to fix it
  • Search Your Screen (Heather) – Edit > Find on This Page.  Ctrl+f or Command+f  – works in most Web browsers, plus in Koha – do a Barcode search on the page
  • Evernote – Web site, app and software. Creates digital notebooks (free or premium) with individual notes with attachments, tags, sound, files, links, etc. Clip parts or whole Web pages – digital archive.  Synch content on multiple devices – take a picture of the sticky note and send it to Evernote as a back up!  Blog shares ideas for how others use Evernote (recipes, research, productivity, etc.).  You can share notebooks.  If you have it on your device, it won’t synch but you can access what is already downloaded.
  • If This Then That – http://ifttt.com/ – A way to create rules for your social networking accounts.  Takes most-used Web sites and create task combinations.
  • Pinteresthttp://pinterest.com/ – Visual bookmarking. Changing markets, like Wedding Planning.  pinterest/swlks or pinterest/nekls or pinterest/lybrarian  Also can pin to Koha – online book displays.
  • Travel Wallet – Free App – Set your budget and monitor on the iPad.  Scan receipts, too.
  • DropBox App – 8 branches/mini locations.  Copying documents on courier was creating problems. Use a Joint account and you get auto-synching.  Free version has 10 G of storage.  Also used to share out Board Documents (at NEKLS).
  • Logmein or Join.me or Rescueme – Remote computer viewing software.  Joinme is good for Patron computers!  See what they see – ex, Talking books patron.
  • Core Tech Competencies for Library Staff – Maribeth’s Web site! hypertechie.blogspot.com – Tutorials, PDFs, lessons, skill testing – self-paced (like 23 Things)
  • 23 Things Kansas – Still great info and lessons for all Web 2.0 programs, like screencasting
  • Apple App – Dragon Dictation – Will type it word for word what you say.  Use it to transcribe an interview or book report.  Learn how to speak to it (Kansas Twang issue)
  • WiFi Android App – Wifi Analyzer– graphic illustration of wireless in the building – Kerry Ingersoll’s
    • NetSurveyor can be used on a Laptop – to find a neighbor’s signal blow-out
    • Fake Access Point/virus of “Free Public Wifi” – Use it to help people find and remove this from their laptop
    • Use it to identify WHERE the wireless access point is physically located in a building
  • Dan’s Suggestion – How to root a nook using the SD Card:  http://www.cyanogenmod.com/devices/nook-color
  • WordPress.com – Free blogging software – useful to store notes!
  • iLibrarian Blog –  http://oedb.org/blogs/ilibrarian/ – Technique to organize your Web site using Card sorting and Personal Digital Archiving solutions.
  • Updates – File hippo – http://www.filehippo.com/ – Good for System Administrators
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Tech Day 2011 Presentation Idea Brainstorming

We *hope* to have a very cool keynote speaker drive over from Manhattan for Tech Day this year (August 2 at Topeka and  Shawnee County Public Library).  Now it’s time to brainstorm ideas for breakout sessions.  Heather just returned from Computers in Libraries with a bevy of ideas. (Note, these are still just ideas…we need to ask nicely and see if folks would be interested in participating, but I hope they are!!)

  • Invite Sue Scott, Technology Librarian at Marlboro Free Library, to virtually visit us and talk about “Teching Up” Traditional Library Programs – I’m looking at her Presentation Slides and I love all the tech-based teen and children’s programming ideas!  Here are Heather’s Notes.
  • Invite our buddy Sean Bird and his cohorts Keith Rocci and Dr. Alan Bearman from Washburn University to give their CiL presentation Creating 21st-Century Information-Literacy Programs.
  • August would be a wonderful time for Liz and I to debut our NEKLS kete project.  Our inspiration comes from Orlando Memory and Kete Horowhenua.
  • Heather also mentioned that the La Cygne Historical Society and Library District #2 of Linn County are creating podcasts and putting them up at lacygne.podomatic.com.  This type of project dovetails in nicely with the NEKLS kete AND we could use our fancy snowball mic currently languishing in the Tech Toy Box.
    • More about that project: “We are partnering with the La Cygne Historical Society to try to highlight former La Cygne residents and stories about those who helped make the town. If you have information or pictures or artifacts, contact the Historical society or library and let us know. The above files are ones that we are piloting as a sample of what we would like to do.”
  • Continue a discussion from our HandHeld Librarian webinar viewing party about QR Codes in libraries.  Academic libraries are already doing some neat things, but I think public libraries could definitely do some creating things with this new technology.
  • Hands-on training at TSCPL with Shari Schawo, ebook specialist
    • From the TSCPL Web site: E-Books with Kansas OverDrive – Learn how to use your E-reader with our free Kansas OverDrive service. We cover how to browse titles, download OverDrive software and transfer E-books to your compatible Sony E-reader, Barnes & Noble Nook, or the Kobo E-reader.
  • We could also have Heather and Cindi repeat their CiL program “Virtual Learning” or Heather could re-present her program on “Managing Professional Information Overload
  • I’d also like to talk about using Social Networking to market the library – patrons use FaceBook, so Libraries should use FaceBook.  This is a nail that needs continuous pounding, so to speak.
  • Ideas to steal from KLA: Liz and Heather are presenting “Naked in the Library” about online security, for example.  UPDATE: This was very well-received and the post on nekls.org has 4-pages of lovely information.
  • Ideas from years past:
    • Lightning Rounds
    • Hands-on/hard-core tech support with our new Technical Specialist (here’s hoping he likes to present)
    • Something about WordPress and Web design

Now it’s your turn – what do YOU want us to cover for Tech Day??

Tech Day To Do List

Ideas for NEKLS Tech Team, added to throughout the day:

  • NEKLS tech toy box – examples (In progress, $2,000 budget)
  • KLOW Orientation training (In progress, See WordPress Basic Lessons)
  • Recommendations on the Web site – Google Apps for email, what for distribution lists, KLOW for Web design, etc.
  • Koha Upgrade – change background color, encourage play, open up the lab for Upgrade Work Day (In progress and upgrade set for Saturday, Aug. 21!)
  • Alice pre-loads her kids and teens’ ipods with ebooks and audiobooks
  • On KLOW, share hints for getting better hit results on Yahoo and Google
  • Investigate the WordPress App for iPhones,
  • Open the lab for ebooks and OverDrive – invite Deb from TSCPL or Earl and Alice, because we’re told she’s da bomb on OverDrive
  • In Koha – catalog OverDrive books or identify when there’s an overdrive copy available – make it seamless! (No progress, but the request was repeated at the NExpress Users Group meeting Tuesday, Aug. 17)

Stuff for Me to remember:

  • PC Management – Write a post about what’s out there and in use in NEKLS to replace the clip-board system (Note to self, see email conversation with Beck Bookman Library in Oct. 2009)
  • Clean up the File Server – I volunteered to organize the 3 various NExpress-related folders and 20+ subfolders
  • Plan for my ‘Secretary Secrets’ Lab work day December 14 – best training to be a Library Director…be the Secretary to a Library Director of a big, urban library system
  • Finish evaluations
  • Test Leavenworth data after it’s reloaded
  • Contact Leavenworth to see if our training model for NExpress works in their environment
  • Answer questions, write blog posts, etc., etc., etc.

Tech Day 2010 – Compassionate Experience

John Blyberg

All of us are connected – interconnectedness – and Library Experience, a holistic view

Librarians traditionally provided information in context – we’re all about context.  Leads to a power differential between those with the information and those who want the information.  Now, people are getting their own information and coming to their own conclusions and creating their own context.

The Web is full of good and garbage.  “Not everyone knows how to differentiate the good from the garbage.”  Do we play a passive role – wait for people to come to us or go out and say “this information is not right.”  Information activism?

Fox News is actively engaged in providing answers in Yahoo! Answers – are they impartial? Um, no.

“Getting information off the internet is like taking a drink from the fire hydrant.” – Mitchell Kapor

Filters that exist are not sufficient to give us the info we need in the right way – filter failure – room for improvement. (Look up Clay Shirky…)

People apply their own personal filters, looking for like-minded people, as a way to filter the torrent of information.  Information is infinite – you can put it together in many different ways and come up with many different conclusions (again, context).

Libraries to Netflix in DVD Rentals – npr article.  So, what comes next?

Digital Content – the Future

Commit to a culture of continuous change – “set expectation that we are a profession of change” – over next 5 years, expect multiple re-organizations to meet needs of the community.  Embrace that and be excited about it – cool way to make a living.

Did we expect the phone to die?  If phones had a status light telling their availability, the phone would be more useful.

Twitter (2006) – gone from a fluff site to being a major force for disseminating information.  Iran elections, example – real news came out of this fluff service.  Up next, commercialism and spammers.  Library blasted on twitter that they were a warming site during winter ice storm, because folks could get the information via their phones (even without power at their house).

Note, Darian is pronounced “dairy-ann”

Human brain deals with complexity – pareidolia – we find patterns in chaotic systems. Conversely, we recognize patterns that emerge as symbols – 2 dots with a dash = 🙂 a smile memetic. (Don’t know the word he’s using – about symbology and shared experience and influenced by the Internet – phenomena – Brenda explained, along with wikipedia) Another new word, Apophenia.

Users have become their own operators – we have our own set of tools to deal with information thrown at us – Do-it-yourself information frameworks.

Usability – Prioritize it over a la carte information service.  Library as a dumb terminal – teach someone how to fish, rather than fishing for them.

Do you learn more from a server admin class or that time when you had to troubleshoot the mail server at 4 am??  Most people use dead reckoning to find information – gothic cathedrals were trial and error buildings – learning as they go – architects were learning .  This is how our users approach what they’re doing in the Library.  Personal information frameworks reflect individual belief systems, are highly individual, voluntary, and are all very different.

How librarians traditional work with information seekers has changed, because people will come to us with all of their personal frameworks – so how do we engage with that, in their framework…using a context that makes sense to them?

Enter User Experience Design – USABILITY – sweet spot between Usability, back end and Service model

Build on our culture of trust to facilitate learning and information sharing.  Libraries need to trust users. – Show your decision making process, admit to mistakes, and share – ex. Google Wave failure v. mistrust of Microsoft (perception of them as untrustworthy)

Security – ‘non-issue’ – Focusing on prevention works, but takes a usability toll.  Focus on systems that can be corrected quickly. Just deal with the exceptions, instead of building a system that locks down all the exceptions. Just plan for those exceptions – take less time and effort.

Users should be continually introduced to the sublime.  Experience design – include beauty (and art and creativity)

Simplicity is the key to discovery – google is simple, but complex.  iPhones are simple, but very complex underneath.  Start by skimming, then dive deep.  (I do this with Wikipedia…)

(Patti says John’s a dreamer, and he is…but that’s not a bad thing.)

Libraries can connect like-minded people. We can promote, facilitate, nurture connections (with programming?)  Community building in the catalog – how do you do that?

We can have good, fast and cheap, but you can usually only pick 2 of those or it doesn’t work out.  Libraries NEED to have ALL THREE – Good, Fast AND Cheap. Good service, inexpensive and needs to be really fast (bandwidth).

Need a sustainable business model.  We are a professional business entity that happens to be a library.  Build partnerships, put users first, focus on efficiency, focus on emerging opportunities – think about how often you say “No.”

Be the 3rd place.

Tech Day 2010 – Live, with slight hiccups

Agenda for Tech Day 2010.  So, our presenter was stuck on the tarmac and the connecting flight left without him, but he’ll be here this afternoon.  A closing keynote instead of an opening keynote, but worth the wait.

We started with the lightning rounds – see nekls.org later today for the list of shared sites, gadgets, etc.

Discussions and networking was fun – I have a To-Do list for next week. Lots of KLOW training and maybe a new Google Apps library!  Woot.

Breakout with Erica Reynolds – She’s taking good notes – we’re discussing which metaphor works best with the issue of patron’s bringing in their own technology:

  • Are we like Geeksquad? For a price and you sign a service agreement. Pros and Cons.
  • Physician’s Hippocratic Oath as a Metaphor – First do no harm,
    • “I will not be ashamed to say “I know not” nor will I fail to call in my colleagues when the skills of another are needed for a patient’s recovery”
  • Home Depot as a Metaphor – “You can do it. We can help.”
    • Place to go for resources and some training and advice for a project.
  • Other metaphors – Zappos.com (customer service), wholefoods (samples and instruction), Apple (iStore, genius bar), AARP tax-aide (space and free service in library space), Ritz-Carlton (big budget)

Gonna probably need a ‘metaphor mashup’ – Hippocratic Oath/Home Depot (Public service/private business).

Kids and Technology – (Liz Rea) much pulled from Latitude Study on Kids and Tech from life-connected.com

  • Expectations of Kids today:
    • Touch screens :: Immersive  technologies (link between real and online) :: Creating online :: Global citizens :: Gaming is part of everyday life
  • Touchscreens – realistic future requests, equalizes kids of different abilities (Microsoft Surface), Library iApp (reading lists, tags, metadata), iPads loaded with books, cheat touchscreens, Johnny Chung Lee – cheap electronic whiteboard using Wii remote (on YouTube – John’s idea), Surface used in Darien and Academic – tagged items
  • Immersive experiences – Talk about QR Codes and i-nigma – treasure hunt, geocaching, add QR codes to books with links to author sites, trailers, etc., link digital world and real world
  • Creating online – scratch.mit.edu, making videos, making music (ejamming.com), science experiments like squishy circuits (blog.makezine.com)
  • Global Citizens – video play dates via skype – practice foreign language, virtual show and tell, talk about how towns are same/different (sister city), Military parent skyping, Skype an author – schedule a virtual author visit,  flatclassroom project, highlight google earth
  • 10 Cool New Tech Toys for Kids on mashable – Fisher-Price web cam, crayola kids keyboard, Wii baby and me, Matryoshkus Nero

OverDrive Quick Reference Guide with Earl Givens

  • Need a library model for digital content (Patti says we are at the table in this new discussion)
  • Compatibility issues – biggest problem with troubleshooting Audio and video devices
  • In late August, a new ipad app
  • Buy ePub – better than PDF
  • Audiobooks v. eBook confusion among users
  • Overdrive OpenDRM books (so Kindle can use Overdrive) – will need to buy some for the collection
  • mobipocket – ebooks in a small file format, zoontext, bookmarks
  • Listen Up Kansas – http://www.kslib.info/overdrive/listenupks.html (not quite ready)
    • Tutorials
    • Book suggestions
    • Mac Users
    • Software
    • Troubleshooting – pulling from SKL wiki
  • Free resources for training patrons – lots of steps to use OverDrive (not exactly intuitive) at http://www.tscpl.org/audiobooks
  • Search YouTube for How to videos! (she mentioned my screencasting lesson on 23 Things Kansas…cool)
  • Make appoints with patrons to work on Audiobook device set up with OverDrive
  • OverDrive Blog – to keep tabs on their developments
  • Mention OverDrive books on promotional/ RA pieces created for patrons
  • Use word of mouth
  • Browse, browse, browse
  • When in doubt, call Earl (or email, chat, call)
  • Don’t forget, any library can purchase and add to the collection (Coll Dev committee)
  • Using Advanced search – limit by purchase date to see what’s newly acquired
  • Small libraries can add ebook content (less expensive) High turnover in OverDrive.

Ideas for NEKLS Tech Team, adding to throughout the day:

  • NEKLS tech toy box – examples
  • KLOW Orientation training
  • Recommendations on the Web site – Google Apps for email, what for distribution lists, KLOW for Web design, etc.
  • Koha Upgrade – change background color, encourage play, open up the lab for Upgrade Work Day
  • Alice pre-loads her kids and teens’ ipods with ebooks and audiobooks
  • On KLOW, share hints for getting better hit results on Yahoo and Google
  • Investigate the WordPress App for iPhones,
  • Open the lab for ebooks and OverDrive – invite Deb from TSCPL or Earl and Alice, because we’re told she’s da bomb on OverDrive
  • In Koha – catalog OverDrive books or identify when there’s an overdrive copy available – make it seamless!

Tech Day – My Lightning Round

For tomorrow’s NEKLS Tech Day, I used Screencast-o-matic to record how I use Jing! to make and upload screen captures…that I then embed in WordPress posts using the “Add an Image > From URL” feature.  I was trying to paste the wrong screencast.com (TechSmith/Jing!) URL into WordPress, but Liz showed me the error of my ways and I now I use this method almost exclusively to embed images in posts.  It’s fast, it’s easy and if the server dies, I won’t lose all of my screenshots!

Highly effective technology trainers

Heather tweeted a link to Seven Qualities of Highly Effective Technology Trainers from Doug Johnson’s Blue Skunk Blog, which I just added to my reader.  These points are so right on and here’s the funny part – they’re pulled from his book The Indispensable Teacher’s Guide to Computer Skills (1st ed), published in 1997!

The Seven qualities – you’ll have to visit the blog post to get the full deal:

  1. WIIFM (What’s in it for me?)
  2. The problem is on the desk, not in the chair
  3. No mouse touching
  4. Great analogies
  5. Clear support materials and advanced planning
  6. Knowing what is essential and what is only confusing
  7. Perspective

Judging from the comments, numbers 3 and 7 are the hardest for most tech trainers to follow, including me.

Why Books are No Longer Our Business

Yesterday, a news release from Amazon about Kindle books outselling hardback books made the rounds on kanlib-l, along with some reaction articles and posts.  That sparked an interesting conversation here in the Tech Office about how exactly eBooks will impact public libraries…and whether libraries should even try to compete.

I definitely have a lot to think about and look forward to participating in the Library Journal eBook summit September 29.

Brenda is going to sign us up for group access, so we can log into the virtual summit upstairs, invite folks from NEKLS to join us and have a hybrid virtual/face-to-face workshop.

Liz also shared this great Shelfcheck comic about this issue – thanks Kathryn for the tweet!