Friday Reading

Some of today’s professional reading from Twitter, Facebook and random articles sent by staff is worth sharing:

“Libraries are definitely in the middle of all this [digital] action, both working very hard to provide access to e-reading materials, as well as helping patrons enter into the e-reading marketplace by exposing them to e-reading devices through lending and device petting zoos and helping them learn to use new devices in classes and one-on-one sessions with librarians.”

Crandall said his study found that two-thirds of the library computer users asked a librarian for help in using the technology. “The ability to use the new technology may seem intuitive to many,” he said, “but clearly for many others it is not, and having a community resource that is able to help people understand how to use digital technology and information, and why they might want to use it to improve the quality of their lives is something that libraries have taken on as a transformation of their traditional mission.”

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KLA 2012: Kansas EZ Library

Lianne Flax, State Library of Kansas | Kansas EZ Library | April, 12, 2012

Kansas EZ Library Web site: http://www.kslib.info/digitalbooks

Divided between Audiobooks and eBooks, written for patrons and includes tutorials and instructions…both written and video.  Notices for patrons are included, as well.  Lianne has also put information about the Beta progress, for the geeks out there interested in the testing process.

Most common question: What is my User name and Password?

OneClick Digital  – Start with registration (KSLC or supported local library card), consider downloading the Media Manager, Check out a book.  State Library Logo = Kansas EZ Library Page.  Always Available Search NOW WORKS.  Woot!  It’s on the Advanced Search page and you can limit by availability as a filter.

  • From the Beta Testing Page “Apple Mobile App Debuts-4/6/12! iPad/iPhone/iPod users, please search your App Store for “oneclickdigital” and you will find the mobile app. Please realize this is a first functional beta version of the app.”
  • Media Manager is a bit more anonymous, preferences have been simplified, and hopefully this will work better in a public computing environment.  Mac version only works with Apple devices.
  • Feedback on the download process has been improved – downloads in the background and provides visual feedback (illustration).  Also gives feedback during transfer to a device.
  • Push the upgrades.  Make sure Patrons don’t have their MP3 Player on SHUFFLE!
  • Some MP3 Players have track info, others do not.  Depends on the player.
  • Disallow the Auto Download – Add this to Tips and Tricks.
  • Updates: Company support, genre & target audience fix, expanded compatibility and an Android app (may be ready by June 1ish).
    • Look at the Compatibility list – it will “soon” be expanded
    • Vista and 7 Machines may work with older devices, now – she’ll post something about this soon
  • Mobile App is already under re-development!  Send feedback to Lianne.  Lianne gives kudos to Amber at OneClick.  Good news!
  • MARC record development issues still under consideration (from Heather).

3 M Cloud Library – Download, Log in, Checkout, read and transfer

  • Able to sort the List View – Categories = subject views.
  • Search has improved, including Advanced Search and Only Available!
  • Default order for Shelves – we can adjust.  Still being improved.
  • Downloads to device from computer QUICKLY (NookColor and Kindle Fire apps hopefully will come soon)
  • At NEKLS, we were able to download to the Fire using 3rd party software.  Dan has written instructions of this process.  (.pdf)
  • Updates: Kindle Update – no new news until June.  Computer App updates, hosting install files on the 3M site (not the State Libraries), Website rollout.  Install UPDATE.  You can clear your reading history.
  • If you have Adobe Digital editions on your computer and download 3M, it sees the Adobe ID and uses that. May encounter issues with mobile v. PC app b/c of the Adobe ID.  Be aware of the ORDER of Operations.
  • Number of Device limitations – Library issue b/c of our testing protocols.  Limited to 6 devices.  Create several testing accounts – make multiple accounts to trick a system (like hbraum+3M@nekls.org)…but don’t actually use Heather’s email 😉

Statistics

  • 8422 patron accoutns, new in March. Purchase!  7714 Circ for OneClick.
  • 3M: 231 patrons and 982 Total Circ.  Daily average is 31
  • Collection size – 3,500 (or so) titles in OneClick.  1,000 in 3M

MARC Records 

  • OneClick – yes, 3M – no

What’s Next?

  • Full Training Sessions
  • Webpage Updates so we can create tutorials and enhance Digital Help
  • Help by Contributing to materials purchased.
  • Reporting errors and compatible devices.  Share with her 3M Android Compatible devices (Earl Givens, Jr. we are looking at you.)
  • Discount for OneClick Digital – 42% discount on any digital RecordedBooks titles until the end of MAY.  Search on Admin page by Publisher.
  • Wish Lists in OneClick – you can put items in the wish list that you can’t put on hold.  OneClick has patron recommendations, while 3M uses the Wish List to determine patron recommendations (similar book suggestions)
  • Email Lianne at: audiobooks@library.ks.gov or join.me/ksezlibrary (chat reference)
  • UPDATE your hardware, including the MP3 player

KLA 2012: Android in Academic Libraries

The Koha Users Group discussion was fantastic and the notes will be put up as a handout just as soon as I have a spare minute and the State Library Standards discussion was equally good – lots of useful feedback from libraries.

This will be my first ‘real session’ and I want to hear Earl talk about rooted Nooks and tablets and other gadgets.  Granted it’s for Academic, but I think it will still be interesting for the Toy Box. “Beyond Laptops” – using Tablets in Public and Academic libraries…and how to legally customize them.  And Yes, Earl is wearing sunglasses on his head.

How We Got Here:

  • Earl rooted (hacked) his device a few years ago (when it wasn’t quite legal), but Obama says that rooting is legal because it advances technology.  Used this knowledge in a classroom setting (needed 25 tablets for cheap).  UL100 Information and Literacy Technology class and couldn’t afford more laptops, so with limited funds the Dean asked if a cheap Android tablet be made usable.  Earl says…Yes – Nook Color (Android based).
  • Ice Cream Sandwich Operating systems on one Nook Color and MIUI (made in Japan to mimic iPad) on the other.
  • Worked with multiple Operating Systems: Rooted Cyanogen-Mod 7.2, testing ISC, and MIUI and Amazon Kindle Fire (already has Android operating system, so no Breaking it).  Also testing Apple iPads, but they ran out of money.
  • Uses in the Library: Notes, Viewer, access databases, wonder and browse the catalog in the stacks, polling and research, OPAC access and Database Apps (Gale, Ebsco, etc.).  Avoid paper surveys and do tablet surveys instead!  Use PollDaddy up on the device and hand it out – take the poll and enjoy the gadget (stats and anonymous).  GOOD IDEA for public surveys and customer use surveys! Free edition and premium account additions up to 200 can poll before you have to pay for it.
  • Apps:  Google Docs, Twitter, Reader, Opera Mobile, Office Suite Pro, Ad Free, ES File Explorer, YouTube, Ocean Media, Wiki Ency, Dictionary.com, Access My Library, Printer Share, BlackBoard App, Rom manager
  • xda-developers.com (with pictures and device lists) – create a bootable SD card that goes into the device and there are videos.  Find the ROM you like and add it.  Try and test various ROMS – easy = best.  Cut down to one screen from 7 and put fewer apps on the screen and take requests for new apps to be added.  FREE apps (unlike standard Nook Color and Kindle Fire, which charge for most apps).
  • Remove Adds with Ad Free and ROM Manager is essential to switch between look/feel.  Backup the device and restore through ROM Manager.
  • Able to put apps on multiple devices.
  • SNAGS: If I break it, do I have to buy it?  Some were overwhelmed by the new technology, many students were frustrated and had never used a touchscreen/smart phone, and the patrons wanted to be Taught!  S.O.F.T.: Scary, Overwhelmed, Frustrated, Teach Me!
  • Future ideas: Use the android screen for photo editing. Record stories with the microphone, USB Ports, Newer OS features and better Wi-fi support.  Earl’s 4 year old son reads and records himself on the iPad. Android isn’t there yet – supporting children programs.  The Nook Tablet has a microphone, but no camera.  Few Apps for children, 3rd party (no Google) apps. iPad leads with education apps.
  • Kindle Fire is sold the way it is, purchase everything, though.  Side load a few apps.  People refer to Fire as an ‘Amazon tablet’.  Each OS has different/new features – always changing and improving.
  • Android doesn’t work well with certain wi-fi connection types.  (University v. Library…)  Secure, but not protected EAP network.
  • Hiccups – the network, browsers – finally stay with Opera (but make it NOT remember passwords).  Tried FF and Dolphin and Ocean.  FF works with HTML5.  Safari and FF work with HTML5 at this time.
    • HTML5 will replace the need for Flash.  Android plays Flash, while iOS doesn’t. Much of the vendor provided apps require Flash!
    • Still want to explore Android versions, bluetooth accessories, wireless printing  and HTML 5.
    • People hate typing on tablets. Need a bluetooth keyboard ($36-$150).  Frustrating for women, especially, because of Nails (or so he read recently).
  • Theory from Pepperdine University Webinar for the Fit Framework by Dana Hoover and Timothy Chester:
    • What is the learning outcome?  What should the patron/student know after the class?  What are you going to DO with Them?  What programs with USE the tablet?  Storytime, scavenger hunts, virtual tours.
    • Teach – How can you use the Tablet to enhance the teaching?  Integrate the device into your style of teaching.  Tablets are NOT laptop replacements.
    • Change – Using tablets/iPads will change how you do something…so identify areas where you want to see change or need change.  Example, Storytime – integrate iPads where you record half the book (and read it back) and then have the 2n’d half read with the child (or parent).  How you maintain your device – is it charged, working, clean of fingerprints, etc.
    • Explore and TEXT – let the end user test the device.  Then decide which resource, app or device is right.
    • Implement – test, train and have practical apps
    • Assess – what worked well? What did not?  Do something with the DATA you gather!!  Don’t be afraid of failure.  Maybe a failure will lead to an unexpected success.
  • Best Practices:
    • Limit apps – too many choices are confusing. Every device should have games (and serious stuff)
    • Know your audience – who are you buying it for?
    • Training – Make sure faculty know how to use the apps!!!  Good customer service.
    • Testing – make sure it works
    • Assess – thoughtfully review the success/failure of the program
  • Other ideas:
    • Roaming Reference – on demand reference when you approach them based on struggling body language
    • Embedded librarian – Earl will ride with the football team as the travel!  Will need mobile 3G.  iPad works with Blackboard.
    • Google Voice, Google Cloud Printing (look at PrinterShare app for Air printing)
    • Text Chat, Surveys

Resources: XDA Develoeprs – forum.xda-developers.com.  Other References worth looking at as well.

  • Q&A.  Runs slower from an SD card.  Wipe/root, the device works more smoothly.  Especially true for Nook Color.
  • Do devices leave the library? Not yet, but they will allow tablets to take for 3-5 days.  Personal device, need to spend time one-on-one with it.  Modified laptop policy.  Catalog them?  Cases? Will use original packaging to check out.
  • Screen protectors – Yes.  But another student did it (jeweler)…practicum student slave labor.
  • Danger that tech moves SO FAST and hardware changes, should you invest?  iPad won’t be obsolete any time soon.  Android has a lot of different hardware and vendors, but only one Apple
  • Just use the Barnes and Noble App in the Android store to use the rooted Nook Color as an eReader…and you can use Kindle App and 3 M Cloud Library.

Very interesting program and I think Dan needs to look at these notes.  We are using the SD card to root our Nook Color.  I like Earl’s better.

eContent, Tipping Points and Nimble Staff

For Trustee Training this year, we are talking about the impact of eContent on Libraries.  Jim will talk about the significance of this change and the importance of planning for an eBook-friendly library.  He found a statistic that says the market share of eBooks has hit 20%…

I’m charged with discussing the impact of eContent on library staff.  My working argument is that:

  • Excellent customer service requires nimble, agile, adaptive staff who are comfortable and competent with technology
  • Because library customers believe that library staff are technologically savvy, we should do what we can to support that belief with training in technology competencies.

Abbreviated Presentation Notes (.pdf)

According to Simon Sinek’s inspiring TED Talk on the Law of Diffusion of Innovation:

  • 2.5% of the population are Innovators
  • The next 13.5% are Early Adopters
  • The next 34% are Early Majority
  • The next 34% are Late Majority
  • The last 16% are Laggards or as Simon says, “The only reason these people buy touch-tone phones is because you can’t buy rotary any more.”

If you want mass market acceptance of an idea, you can’t have it until you achieve a tipping point at 15-18% “market penetration.”   According to the statistics Jim quoted, eContent, specifically eBooks, have reached that tipping point.  eBooks aren’t an emerging technology, they are an accepted and EXPECTED reality.  Is your library ready for this?

eBooks are simply the next stop in the never-ending journey in providing responsive, innovative and excellent service to our communities.  Change is the only constant – we know this and embrace this – we change our library’s vision and mission and strategic plan, our collections (eBooks), our buildings (laptop work stations), our technologies (wireless), but how do we also ensure that our library’s most significant investment – OUR PEOPLE – are ready to adapt to and support not just a new technology like eBooks, but technology in general?

What is the reality in libraries?

  • Patrons are coming to the library with their new gadgets (eReaders, tablets, smartphones), expecting help.  Sometimes still in the box.  They also want purchase recommendations.
  • In general, those who feel comfortable with eBooks, have an eReader or a tablet they use themselves.
  • The process to find, checkout, download and read/listen to an electronic LIBRARY book is complicated.  It involves multiple pieces of software, knowledge of file management (side-loading), and in our case multiple online accounts.  The process requires several intermediate to advanced skills and competencies.
  • Technology is at the heart of many core library service…not just the online catalog, but mobile smartphone apps, PCs, wireless, PC management, email, hardware/software updates, Office software and the INTERNET — eReaders and Kansas EZ Library are just new library services with a technological heart

So, change is the norm, eBooks are here to stay, and we have patrons asking for assistance.  How do libraries ensure Excellent Customer Service in this environment? Here are 3 ideas.

  • Empower and Support the Director in developing an agile, nimble and resilient staff with Continuing Education.
    • Focus on Meredith Farkas’ “Skills for the 21st Century Librarian” (aka Core Competencies)
      • Ability to embrace change
        “We should fear not providing the best services to our patrons much  more than we should fear change.”
      • Comfort in the online medium
        Able to use the tools and TEACH others to use the tools – internet, search engines, eBook software and eReaders
      • Ability to troubleshoot new technologies
        Skills and knowledge to figure out what’s wrong and fix it – ‘out of order’ = bad customer service
      • Ability to easily learn new technologies
        Learn how to learn, play, and explore.  Experience the technology from the patron’s point of view.
      • Ability to keep up with new ideas in technology and librarianship (enthusiasm for learning)
        “We need to be able to keep up with what’s new in technology and what libraries are (or could be) doing with it.”
    • Encourage and support a Community of Learning or a Learning Organization – notion based on The Fifth Discipline:  The art and practice of the learning organizationby Peter Senge.
      • Possible models: “The C’s of Our Sea Change” in Computers in Libraries by Helene Blowers and Lori Reed – The FIRST 23 Things program – self-paced, yet cooperative tech learning program.
      • Make it a priority – is lifelong learning part of the Library’s mission or vision?
      • Model the behavior – Ask for updates and briefings from the Director – take an active interest, stay informed and be supportive
  • Approve the purchase of an eReader or Tablet for staff to use.
    • Staff can use the hardware internally to explore, learn, and play.
    • Staff can use it with Patrons to troubleshoot issues and demonstrate or teach about this new library service.
    • Create programming around it – great opportunity to be responsive to the Community.
  • Consider the impact of eContent on your library’s Customer Service goals.
    • How would the best possible customer/staff interaction in the library or in the community go?
    • Is everyone – Board, Director and Staff – ready to answer questions about the impact of eContent on the library?
    • What does you library need to do to address this new role of ‘community helpdesk’?

Embracing eBooks is an extension of our mission – we should build on the TRUST the Public already has in the library to be knowledgeable, helpful and patient guides.

  • What? – Support the Director in developing a tech-savvy staff, provide the necessary tools and resources, and make embracing eBooks a strategic priority
  • Why? – It’s expected, it’s Good Customer Service, and it support the Mission/vision of the library
  • How? – Make Continuing education a priority, Support the purchase of eReaders and/or Tablets for the library staff, and Discuss the impact of eBooks and technological change on customer service (and plan accordingly)
  • When? – Now! Change is the only constant and our ability to thrive now and in the future depends on being nimble, agile and resilient – both as a Board and an organization
30 Second speech: “What is the library doing to help me find eContent?” – If this is the question asked by a patron, can every Board and staff member answer it?
Discussion questions:
  1. How do we encourage and support a culture of learning, support the culture of constant change, and embrace new roles for the library in the community?   What is the Board’s role in supporting continuing education?
  2. What can we do to make sure library personnel thrive in a constantly changing (and improving) environment?
  3.  What can the Board do to help foster an open, curious, forward-thinking and ‘yes’ culture in the library?

Resources for Directors:

  • WebJunction’s Competency Index for the Library Field – Tech section covers E-mail, hardware, Internet, Operating systems, Software applications and Web tools
  • 23 Things Kansas – self-directed learning for online tools for community, sharing and productivity (blogging, Flickr, FaceBook, etc.)
  • ALA’s Library Support Staff Certification Technology competencies – For example, support staff will know “basic computer operations needed to access library applications, software, and productivity tools” AND support staff will be able to “adapt to changes in technology
  • PLAY, PLAY, PLAY – learn by doing, ‘put it through its paces’, attend a work day or petting zoo
  • Constant change requires constant learning, be that in a classroom, online, small-group, one-on-one, by networking, buddying up with a fellow newbie, or just sharing what you know with others.
    • WebJunction classes
    • LearningExpress
    • NEKLS Training events
    • Provide time for staff to improve their skills, explore their interests, and play with technology in the library, brought to the library and used by library patrons
    • Make it FUN – my idea is to have merit badges for the various competencies (easy, intermediate, hard) – sort of like girl scouts, but without the cookies.  What could people learn if given 15 minutes a day?
  • How the brain learns – retention after 24 hours is 5% from lecture, but 75% from practice by doing and 90% from teaching others – so create situations that encourage doing and teaching each other
  • Petting Zoo’s
  • Facilitate eReader networking – Nook/Kindle/iPad Play Dates at the Library
  • Just do it – if you schedule it, they will come – 35 at Leavenworth, 35 at Osawatomie, 20 at Richmond (one of our smallest libraries)
  • Reach out to the early adopters in your Community and invite them to help teach and share their skills and enthusiasm –
    • Basehor has a Digital Readers Focus Group who reviewed popular eReaders and posted their findings on the library’s Web site,
    • Osawatomie has had 2 programs, one with the Toy Box and one where she wanted to facilitate informal learning among eReader owners,
    • Richmond’s director got an iPad for Christmas and with it jumped on the 3M bandwagon
  • Make it a Priority
    • Provide training on ‘coping with change’
    • Asses and Re-assess – what skills are ‘good to go,’ hidden, and missing?
    • Support internal tech days – time for staff to use the technology – Task-oriented – For example, download an audiobook to the computer
    • Involve the community with technology-centered programming (Take-Apart-Thursdays to disassemble old hardware and appliances)

Technology Competencies and Training for Librarians by Sarah Houghton

Public Libraries – the E-Books issue (vol. 51, no. 1)

I revised this on Wednesday, Feb. 29, 2012 with much help from Kelly Fann and Mickey Coalwell.

OneClickDigital Mac Media Manager

After a brief bit of trouble figuring out how to find my MacBook App store (not iTunes)…I installed the newly-released Recorded Books OneClickDigital Media Manager (search “oneclickdigital”).  Easy to install, easy to log in, and easy to use.  I actually found some smut I want to listen to (Jayne Ann Krentz) and will enjoy doing that while I catalog the two tubs of books I have sitting here at my desk!

The biggest issue I had turned out to be my own impatience.  I found something available. I checked it out. It downloaded it to my downloads folder. I clicked on it. It automatically opened the Media Manager. Then…nothing. I hit refresh, I logged out and logged back in. I went back to the OneClick Web site to verify that I did in fact have the books checked out on my account.  Still, nothing. I couldn’t figure out why the titles weren’t appearing in the Manager.  Well, in the time it took me to record this ‘issue’ (with Jing!) — the titles had finally finished doing whatever they needed to do to show up.  I’m now listening to one.

I shared this with the State Library, who I hope shares it with the developers…some kind of visual feedback – a spinning wheel, a turning hourglass, whatever – is needed so I understand that I just need to be patient.

In other exciting news – we may be able to actually purchase content for this and 3M by early next week.  Woot!

 

Amigos Tech Conference

Technology: Unexpected Consequences of Legislation and Policies in Libraries | Amigos Tech Conference |  #amigostech

John Palfrey | Digital Public Library of America

What does “Free to All” look like and what will the digital reading room look like?  What does the next generation learning environment look like?

  • DPLA will be Open Source, as will the metadata.
  • Goal is to make this a global platform – right now the US is ‘behind’ in that we don’t have a national digital library
  • How can we connect digital libraries?  Link up different digital media library efforts with metadata
    • Goal to Create a single, shared collection between two systems about, for example, Immigration – connect European and American digital collections via metadata.
    • Think about how to curate this collection.
  • Outcome – sustainable, think big, work together to create the ideal vision – whole is greater than the sum of its parts.
  • Scale: Wikipedia in size, SourceForge-type collection of Open Source software built for this project and shared – think BIG.

Libraries and Technology: It is the Best of the Times, It is the worst of times | Rhoda Goldberg, Michael Saperstein

  • Children’s Internet Protection Act from 2000 – CIPA filtering requirements and the Patriot Act also impacted library policies and procedures – what do you do if warrants were served?
  • Net Neutrality – Stay aware of the issues.  Free Access to Internet.
  • Online Piracy – SOPA and PIPA…Google and Wikipedia caused such a stink that there was a web blackout, with the result that Congress is back to studying this issue more.
  • In the age of technology, how to you protect the rights of the authors and inventors as outlined in the Constitution?
  • Copyright and Digital – ebooks is 16% of the market.  Older titles being self-published by authors as eBooks…and are very popular.
  • Portable Devices – how do we keep up with this new technology?  Staff training – when customers bring their device, they should get help!
    • Purchase a device for staff-use only.  Use it, understand the process, play.
    • Classes for the Public – hold separate class for each device (Android only, Apple only, Kindle only)
  • Amazon and Publishing – Kindle Lending Library is free for Prime members (at $79 a year).  Allowed to check out one title at a time a month.
    • Authors are paid depending on how often their books circulate
    • Upped the amount set aside for authors from $500,000 to $700,000, due to the popularity
    • 295,000 loans in December, alone.
    • Not a threat, but testing the waters for something bigger?
    • Authors got $1.70 per lend.  What if authors charge libraries??

Tip to presenters – don’t read your entire presentation…it’s boring and hard to follow.  Speak from an outline, watch your ‘ums’ and try to sound interested.  Lordy.

First Look at 3M Cloud Library

Props to Lianne Flax at the State Library of Kansas for getting a ‘quick and dirty’ version of 3M Cloud Library set up so we could start testing today!  So far, so good.

The Pros:

  • App available for iOS smartphones and tablets and Android smartphones and tablets
  • Easy set up using your Kansas Library Card and date-of-birth pin number combo
  • Adjustable text size and a ‘night mode’
  • Text search
  • On my super-old, super-slow iPhone 3G, the app is responsive and fairly speedy
  • Placing holds and checking out available titles is EASY!  Click on the cover, click on check out and it downloads promptly for your reading enjoyment.
  • When a title you have on hold is available, you are notified immediately
  • You can checkin a title early – MyBooks > List View > Title > Check in (it’s even easier on the iPad)
  • Each title has a thorough blurb under ‘Book Details’
  • Advanced search as an “Only Show Books Available to Checkout” option (on/off switch)
  • You can determine your default “Sort by” setting, as well.  It defaults to Relevance
  • Every page has access to an “i” (Information) link
  • As you are browsing the collections, if you select a book you have check out (and forgot about), you are prompted to “Continue Reading”
  • You can rate (1-5 stars) the book when you check it back in

Cons (that I have faith will be overcome quickly and mostly prior to Go Live) (UPDATES Added 1/13/12):

  • The “i” (Information) link only provides access to the Terms of service…
  • We haven’t gotten the Search features to work, yet… Fixed!
  • There aren’t a whole lot of books available to play with, yet…Correction – there are 600+ titles, but until the configurations bugs are worked out…only a handful are displaying.  Fix in process!
  • Only a single font type available – a Times New Roman…
  • Only night mode and day mode – missing a ‘sepia’ background that’s easy on the eyes
  • Categories (a way the App organizes non-fiction) isn’t set up, yet… Categories now show titles, but they are all suggestions that you can “Add to wishlist” as a way of saying you want to BUY them.  A patron-initiated collection development feature that I kind of like.
  • Channels (a way the App markets collections) is still a work-in-progress…So far, Lianne has a “New this week” channel, “New this month,” “Popular this month” and “Mysteries”…More channels added weekly – Lianne has asked for help, as they have to be set up by hand.  The Four NEW titles listed were actually added this week, so that works.
  • There is NO PC App, so don’t try to use 3M (at this time) with your Nook, Nook Color, or Kobo-type reader…  Estimated time of arrival for that App is January 31, 2012.
  • 3M and Amazon are still discussing/hammering out an agreement to allow 3M to work with Kindles…

That last one makes me sad, because I am a Kindle-lover (because of e-ink and the sheer number of smutty romance titles available through Amazon.com).  I’m patient and optimistic that all of the various eReaders out there will work with our new statewide eContent consortium (Kansas EZ Library) eventually.

Having just finished Meg Cabot’s Big Boned on the NEKLS iPad, I can say that I found reading using the 3M App an acceptable experience. I would still like a less-white background option.  I heard from two other testers that their books JUMPED around – from page 50 back to page 4, for example.  That is not good.  I also wish the Table of Contents, which looks hyperlinked, actually WAS hyperlinked.  Compared to the OverDrive App, I’d say that 3M wins.  If you use the List View while searching, you can easily see what is available for checkout.

Reading just became EZ-ier?

State Library sent out some promotional materials yesterday:

For those who love the convenience of downloading ebooks and audiobooks to their personal electronic devices, the opportunity to sign on with two new vendors is underway.

The State Library of Kansas and the NExpress Shared Catalog are pleased to announce the Kansas EZ Library of digital books available to all Kansas library users. Acting on behalf of Kansas libraries, the State Library of Kansas has entered into agreements with OneClickDigital (for downloadable audiobooks) and 3M (for downloadable eBooks).

OneClickDigital for audiobooks is available via the State Library of Kansas and the NExpress Shared Catalog. Books can be accessed at this site www.kslib.info/digitalbooks. Users must have a Kansas Library card that can be requested at your local library or use their NExpress Shared Catalog card from one of the participating NExpress libraries to register for OneClickDigital.

Regular users of the download service will find the new interface with OneClickDigital much simpler and faster to use. Video and written tutorials are available at www.kslib.info/digitalbooks to assist individuals in using the new service.

In addition, the State Library will begin offering an ebook solution through 3M Cloud Library soon.

Updates for the beginning of this service can be found on the www.kslib.info/digitalbooks site. The Kansas EZ library page also features other free audiobook and ebook resources available to Kansas readers.

On December 5, the State Library of Kansas ended its six-year contract OverDrive, a source for downloadable books. The books previously available for checkout through OverDrive and possibly on hold for patrons will no longer be accessible. However, thanks to the diligence of the State Library, many of the titles popular with customers have been transferred to the new vendors’ platforms, and now are available through the two new services.

We added a link to Kansas EZ Library within the My Account section of the NExpress Online catalog so that patrons can register for OneClick Digital without needing a Kansas Library Card Number.  By hitting the 1CD site from our catalog proves that they have an active library card and are authorized to register for the service.  How this will work with 3M is still unknown – it could be we will add a second tab for 3M and rename the existing tab to “OneClickDigital”.

Other news for today – we learned about the Sunflower eLibrary – new mini-consortium of libraries who decided to stay with OverDrive.  Topeka and Wichita libraries also maintained independent contracts with OverDrive.  Interesting development that none of us had heard boo about.

Now, to wait and see when 3M will get the beta ready for testing!!!

Recorded Books OneClick Digital Overview with Steve

Thursday, December 1, 2011 at NEKLS | Steve Wilks, Recorded Books Rep | Kansas EZ Library  | Kansas Library Card | NExpress Catalog |Product Demonstrations for Librarians

NOTICE: OneClick Digital is still in Beta.  That means, it’s in a perpetual state of improvement.  That also means that issues, bugs and improvements we note should be shared with Lianne Flax at the State Library of Kansas.  She will share those with the fine folks at OneClick Digital.

Steve has been working with Recorded Books through the development of the new site.  This is still a work in progress.  Ready to launch.  Play, spend some time with it and ‘see where it takes you.’

Register for OneClick Digital:

  • Direct from the Kansas Library Card using your 6-digit kslc.org username and password
  • Direct from your local library OPAC (we have a tab embedded in NExpress My Account page)
  • Indirectly you can access these options from the Kansas EZ Library site

Overview:

  • Newly added, featured and What’s popular tabs will highlight content.  Additional content to come from OverDrive to 1CD in early December.
  • Search for Available Titles – an option under Advanced Search, but gives inconsistent results.  Known issue.
  • Quick Search, Browse by genre (except Fiction…needs to be added)
  • If only option is “Add to Wishlist” – you need to log in to place the item on hold.  It’s checked out.
  • Wishlist is a reading list that you may want to eventually put on hold and check out.  Lasts for 90 days.
  • When you want to place a hold, add to wishlist or check out something, you will LOG IN.  Now, the “hold” button shows up.
  • Hold availability notification by email.  Alerts tab – Same as account email needs to be default. Known issue?
  • Titles will be on hold for 48 hours.  Then goes to next patron in line.
  • Mobile options – can search and place holds – future Webinar on mobile App.  We will test on Web site on smart phone.
  • Devices – Account keeps track of devices that you’ve used in the past.  This is populated when the Media Manager software is used to transfer an audiobook file to your device.
  • View your Wishlist, Check outs, Holds, Notes, etc. under My Collection.  Hold limits?  None at this time.  Checkouts? Ask Lianne.  Is it 5 or 10?
  • Add your own Recommendations – Suggestions for Purchase-type option.
  • Checkout from 1 to 21 days.  Defaults to 21 days.  Able to check in the item early if you use the Media Manager.
  • Advanced Search – Several Known Issues.  Provide input, especially based on patron testing.
    • Target Audience to find Children’s titles
    • Need to add ALL possible genres
    • 200 Classic titles available now.  They are multi-use titles – unlimited access.
  • What are the specs?
  • Number of results requested on Search Results – 400 total, view page 1 of 10, etc.
  • Title cover images being updated now
  • Preview titles – What software does it use?  You can listen before you check out.
  • New and small publishers coming from OverDrive collection will increase the list of publisher’s available, including Blackstone, Books on Tape, HarperCollins, Penguin (?), Simon and Schuster, etc.
  • All of the Recorded Books audiobook library will be available, so a much larger catalog to pull from and purchase content from.
  • HELP section of the Web site includes tutorials.
    • Support emails OneClick Digital, on behalf of the State.  If patrons find the Support page – make sure it is clear that they can contact the local library OR use the form to contact OneClick
    • FAQs – Review these as librarians
    • User Tutorial on OneClick digital Media Manger – Coming soon.  Handouts included.
    • Devices – Always testing new devices.
    • Discussion of supported devices versus unsupported devices – if Media manager does not work with your device, you can Manually Transfer the device.
    • Mac Users –

Media Manager – the Software provided by Recorded Books to manage .ocdf files

  • Works best with a nicely updated computer.
  • Requires .NET framework version 4
  • Asks for newest version of Media Player
  • No Mac version available at this time, but the State Library has been notified.  “In the works.”
  • Automatic updates?  How does that happen?  We have DeepFreeze on patron machines so will need to update manually.
  • Under FAQ, more information about the Media Manager.
  • Renew option only shows if the title is available for renewal.
  • Can Return Now – early return using the Manager
  • Once the title is side-loaded / transfered to a device, you can listen to it until you remove it from the device.
  • Windows Media Player required the download of some DRM files
  • Recommend that patrons download the file fully into Media Manager and then transfer to your device.

Pricing

  • 10 % discount
  • Bundle discounts – buy the physical and digital with 42% discount for each.
  • Distributed titles will also be discounted
  • $92 – $39

Currency

  • Release of digital will be the same as the physical audiobook.

Time to Test OneClickdigital

The State Library of Kansas has asked a few of us to beta-test the Audiobooks portion of EZ Library (formerly Audiobooks, Music and More).  Recorded Books has branded the service OneClick Digital and like OverDrive it requires its own Media Manager (aka Media Console) be downloaded and installed on your desktop.  We will be testing this thoroughly with DeepFreeze to see how it will work on a public patron PC.  Also will be testing this on a Mac, on a PC that uses an iPod (and therefore iTunes) and on whatever other computer/device combination we can think of.

So far, so good.  I decided to use the same username/login for OneClick as I do for NExpress – makes it easy to remember.  I did have to give them my KS Library Card number (which I have memorized) at registration, but never again during the process.

I was asked to update software and install .NET Framework 4.0 during the process of installing OneClickdigital Media Manager.

Once I had the Manager installed and logged in with my nifty new username/password, I went back to the Web site and searched for Romance.  Imagine my surprise when all they had were THREE Jane Austen’s and Jane Eyre.  I picked Persuasion.  Oh… guess I should have read the instructions, “All that is loaded so far are titles from the Classics Collection.”

Anyway, I was able to check out the book for two days, have it automatically open and show up in the Media Manager where, after plugging in the Creative Zen mp3 player from the Toy Box and waiting impatiently while the computer recognized it…I transferred the book to the player.

Finding the book on the player AFTER it was downloaded was another matter, altogether.  But that has nothing to do with OneClickdigital and everything to do with me only using this player once a month.

I can also just play the book on my computer.  I wonder if I can burn it to CD?  Doesn’t look like it.

It does help to know that you should have the device un-plugged when downloading books from the site to the computer.  It’s clunky – nothing One Click about it, from an Amazon-users point of view.

Here’s hoping it improves and that the Mac console works.  Heather tested this and gave pages of feedback.