KLA 2012: Tech Tips Lightning Rounds

Janelle Jarboe Mercer, SWKLS | April 12, 2012

5 Minute limits

  • PicMonkey – http://www.picmonkey.com/ – Good replacement for picnik to edit photos via the Web for Free.
  • Jing – Screencasting – instructions from 23 Things – http://www.23thingskansas.org/week-12-screencasting/
  • Fix Autofill Wrong Name on Email – How to replace Royce with Kelly – Gmail fix: Mail > Contacts > Other Contacts > tap on name to fix it
  • Search Your Screen (Heather) – Edit > Find on This Page.  Ctrl+f or Command+f  – works in most Web browsers, plus in Koha – do a Barcode search on the page
  • Evernote – Web site, app and software. Creates digital notebooks (free or premium) with individual notes with attachments, tags, sound, files, links, etc. Clip parts or whole Web pages – digital archive.  Synch content on multiple devices – take a picture of the sticky note and send it to Evernote as a back up!  Blog shares ideas for how others use Evernote (recipes, research, productivity, etc.).  You can share notebooks.  If you have it on your device, it won’t synch but you can access what is already downloaded.
  • If This Then That – http://ifttt.com/ – A way to create rules for your social networking accounts.  Takes most-used Web sites and create task combinations.
  • Pinteresthttp://pinterest.com/ – Visual bookmarking. Changing markets, like Wedding Planning.  pinterest/swlks or pinterest/nekls or pinterest/lybrarian  Also can pin to Koha – online book displays.
  • Travel Wallet – Free App – Set your budget and monitor on the iPad.  Scan receipts, too.
  • DropBox App – 8 branches/mini locations.  Copying documents on courier was creating problems. Use a Joint account and you get auto-synching.  Free version has 10 G of storage.  Also used to share out Board Documents (at NEKLS).
  • Logmein or Join.me or Rescueme – Remote computer viewing software.  Joinme is good for Patron computers!  See what they see – ex, Talking books patron.
  • Core Tech Competencies for Library Staff – Maribeth’s Web site! hypertechie.blogspot.com – Tutorials, PDFs, lessons, skill testing – self-paced (like 23 Things)
  • 23 Things Kansas – Still great info and lessons for all Web 2.0 programs, like screencasting
  • Apple App – Dragon Dictation – Will type it word for word what you say.  Use it to transcribe an interview or book report.  Learn how to speak to it (Kansas Twang issue)
  • WiFi Android App – Wifi Analyzer– graphic illustration of wireless in the building – Kerry Ingersoll’s
    • NetSurveyor can be used on a Laptop – to find a neighbor’s signal blow-out
    • Fake Access Point/virus of “Free Public Wifi” – Use it to help people find and remove this from their laptop
    • Use it to identify WHERE the wireless access point is physically located in a building
  • Dan’s Suggestion – How to root a nook using the SD Card:  http://www.cyanogenmod.com/devices/nook-color
  • WordPress.com – Free blogging software – useful to store notes!
  • iLibrarian Blog –  http://oedb.org/blogs/ilibrarian/ – Technique to organize your Web site using Card sorting and Personal Digital Archiving solutions.
  • Updates – File hippo – http://www.filehippo.com/ – Good for System Administrators

KLA 2012: Building Tech Confident Staff

Maribeth Turner, Central Kansas Library System | hypertechie.blogspot.com | 2 pm, Apr. 12, 2012

Note: The Online Evaluation for Conference is NOW LIVE.

I’m interested in hearing what Maribeth has to say about Core Tech Skills – this was sort of the gist of my part of the 2012 Trustee Training.  Mixed group of people with lower tech skills and tech trainers.  Core Skills came from Tech Atlas – the same PDFs that I pulled – Public Access Computing Technology Competencies and Competency Index for the Library Field.

Ultimate Goal is to be Tech Saavy Super User and Start with a Great Attitude!

Skills or Competencies to have, according to Tech Atlas:

  • Email and Calendars – manage mail, add/manage attachments, create/invite people to events and share your calendar
  • Hardware – the jargon, functions, connections – how to connect and use USB storage devices
  • Internet – Browsers that are available – and Maribeth has great instructional information for each!
  • Operating Systems – Know which OS being used (Mac v. PC v. Linux), start/reboot/file management
  • Software Applications – Understands and performs basic functions and tasks of common software programs
  • Web Tools – Web 2.0, blogs, feeds, IM, bookmarking, photo sharing, dropbox, and HOW to find support
  • Mobile Devices – Mobile v. regular computer, find apps, eBooks, synching
  • Security – Understands and practices basic security, secure passwords, identify malware/spam

Where do you Start?  
Maribeth added a Staff Tech Skills Survey to help figure out where to start the learning process!  She also has some good basic information about Common File Extensions.   Her Analog to Digital Workout plan is set to cover 14 weeks and staff can take it at their own pace.

Discussion: You can complete this as self-paced training, as lab training or even public training. It’s also good as Just in Time training.  Make the site interactive or include gaming elements?  Yes, she wants to make it more fun.  I like the idea of having a medal at the end!

What People tips do you have to make this stick or make the person ‘believe they can do it’?  Attitude, encouragement, help them practice the skill, have her teach the skill – helps with retention.  Find an older mentor or teacher to help with age-related resistance.  Another idea is to have the person write their own manual, in their hand-writing.  Adapt the training to their learning style.  Charlene says, “play the Helen card” – she’s 90 and a great way to break the ice.  Also take a SLOW speed.

Do you include LearningExpress lessons?  Not yet – but she’s open to suggestions and recommendations.

All online, so patrons could use this as well.  Include with Job skill training program, for example.

My thoughts:
I think this is a very useful site that can be put into practice at libraries of many sizes.  It’s basic and simple and that is what makes it useful!  I’d like to get Heather’s feedback on this as an online learning tool.  I’m glad she mentioned/referred to 23 Things Kansas for the Web Tools section – It’s slightly old info, but still useful.  She’s also open to suggestions for tutorials and wants this site to be “a living document” and encourages us to provide comments.  Good job, Maribeth!

eContent, Tipping Points and Nimble Staff

For Trustee Training this year, we are talking about the impact of eContent on Libraries.  Jim will talk about the significance of this change and the importance of planning for an eBook-friendly library.  He found a statistic that says the market share of eBooks has hit 20%…

I’m charged with discussing the impact of eContent on library staff.  My working argument is that:

  • Excellent customer service requires nimble, agile, adaptive staff who are comfortable and competent with technology
  • Because library customers believe that library staff are technologically savvy, we should do what we can to support that belief with training in technology competencies.

Abbreviated Presentation Notes (.pdf)

According to Simon Sinek’s inspiring TED Talk on the Law of Diffusion of Innovation:

  • 2.5% of the population are Innovators
  • The next 13.5% are Early Adopters
  • The next 34% are Early Majority
  • The next 34% are Late Majority
  • The last 16% are Laggards or as Simon says, “The only reason these people buy touch-tone phones is because you can’t buy rotary any more.”

If you want mass market acceptance of an idea, you can’t have it until you achieve a tipping point at 15-18% “market penetration.”   According to the statistics Jim quoted, eContent, specifically eBooks, have reached that tipping point.  eBooks aren’t an emerging technology, they are an accepted and EXPECTED reality.  Is your library ready for this?

eBooks are simply the next stop in the never-ending journey in providing responsive, innovative and excellent service to our communities.  Change is the only constant – we know this and embrace this – we change our library’s vision and mission and strategic plan, our collections (eBooks), our buildings (laptop work stations), our technologies (wireless), but how do we also ensure that our library’s most significant investment – OUR PEOPLE – are ready to adapt to and support not just a new technology like eBooks, but technology in general?

What is the reality in libraries?

  • Patrons are coming to the library with their new gadgets (eReaders, tablets, smartphones), expecting help.  Sometimes still in the box.  They also want purchase recommendations.
  • In general, those who feel comfortable with eBooks, have an eReader or a tablet they use themselves.
  • The process to find, checkout, download and read/listen to an electronic LIBRARY book is complicated.  It involves multiple pieces of software, knowledge of file management (side-loading), and in our case multiple online accounts.  The process requires several intermediate to advanced skills and competencies.
  • Technology is at the heart of many core library service…not just the online catalog, but mobile smartphone apps, PCs, wireless, PC management, email, hardware/software updates, Office software and the INTERNET — eReaders and Kansas EZ Library are just new library services with a technological heart

So, change is the norm, eBooks are here to stay, and we have patrons asking for assistance.  How do libraries ensure Excellent Customer Service in this environment? Here are 3 ideas.

  • Empower and Support the Director in developing an agile, nimble and resilient staff with Continuing Education.
    • Focus on Meredith Farkas’ “Skills for the 21st Century Librarian” (aka Core Competencies)
      • Ability to embrace change
        “We should fear not providing the best services to our patrons much  more than we should fear change.”
      • Comfort in the online medium
        Able to use the tools and TEACH others to use the tools – internet, search engines, eBook software and eReaders
      • Ability to troubleshoot new technologies
        Skills and knowledge to figure out what’s wrong and fix it – ‘out of order’ = bad customer service
      • Ability to easily learn new technologies
        Learn how to learn, play, and explore.  Experience the technology from the patron’s point of view.
      • Ability to keep up with new ideas in technology and librarianship (enthusiasm for learning)
        “We need to be able to keep up with what’s new in technology and what libraries are (or could be) doing with it.”
    • Encourage and support a Community of Learning or a Learning Organization – notion based on The Fifth Discipline:  The art and practice of the learning organizationby Peter Senge.
      • Possible models: “The C’s of Our Sea Change” in Computers in Libraries by Helene Blowers and Lori Reed – The FIRST 23 Things program – self-paced, yet cooperative tech learning program.
      • Make it a priority – is lifelong learning part of the Library’s mission or vision?
      • Model the behavior – Ask for updates and briefings from the Director – take an active interest, stay informed and be supportive
  • Approve the purchase of an eReader or Tablet for staff to use.
    • Staff can use the hardware internally to explore, learn, and play.
    • Staff can use it with Patrons to troubleshoot issues and demonstrate or teach about this new library service.
    • Create programming around it – great opportunity to be responsive to the Community.
  • Consider the impact of eContent on your library’s Customer Service goals.
    • How would the best possible customer/staff interaction in the library or in the community go?
    • Is everyone – Board, Director and Staff – ready to answer questions about the impact of eContent on the library?
    • What does you library need to do to address this new role of ‘community helpdesk’?

Embracing eBooks is an extension of our mission – we should build on the TRUST the Public already has in the library to be knowledgeable, helpful and patient guides.

  • What? – Support the Director in developing a tech-savvy staff, provide the necessary tools and resources, and make embracing eBooks a strategic priority
  • Why? – It’s expected, it’s Good Customer Service, and it support the Mission/vision of the library
  • How? – Make Continuing education a priority, Support the purchase of eReaders and/or Tablets for the library staff, and Discuss the impact of eBooks and technological change on customer service (and plan accordingly)
  • When? – Now! Change is the only constant and our ability to thrive now and in the future depends on being nimble, agile and resilient – both as a Board and an organization
30 Second speech: “What is the library doing to help me find eContent?” – If this is the question asked by a patron, can every Board and staff member answer it?
Discussion questions:
  1. How do we encourage and support a culture of learning, support the culture of constant change, and embrace new roles for the library in the community?   What is the Board’s role in supporting continuing education?
  2. What can we do to make sure library personnel thrive in a constantly changing (and improving) environment?
  3.  What can the Board do to help foster an open, curious, forward-thinking and ‘yes’ culture in the library?

Resources for Directors:

  • WebJunction’s Competency Index for the Library Field – Tech section covers E-mail, hardware, Internet, Operating systems, Software applications and Web tools
  • 23 Things Kansas – self-directed learning for online tools for community, sharing and productivity (blogging, Flickr, FaceBook, etc.)
  • ALA’s Library Support Staff Certification Technology competencies – For example, support staff will know “basic computer operations needed to access library applications, software, and productivity tools” AND support staff will be able to “adapt to changes in technology
  • PLAY, PLAY, PLAY – learn by doing, ‘put it through its paces’, attend a work day or petting zoo
  • Constant change requires constant learning, be that in a classroom, online, small-group, one-on-one, by networking, buddying up with a fellow newbie, or just sharing what you know with others.
    • WebJunction classes
    • LearningExpress
    • NEKLS Training events
    • Provide time for staff to improve their skills, explore their interests, and play with technology in the library, brought to the library and used by library patrons
    • Make it FUN – my idea is to have merit badges for the various competencies (easy, intermediate, hard) – sort of like girl scouts, but without the cookies.  What could people learn if given 15 minutes a day?
  • How the brain learns – retention after 24 hours is 5% from lecture, but 75% from practice by doing and 90% from teaching others – so create situations that encourage doing and teaching each other
  • Petting Zoo’s
  • Facilitate eReader networking – Nook/Kindle/iPad Play Dates at the Library
  • Just do it – if you schedule it, they will come – 35 at Leavenworth, 35 at Osawatomie, 20 at Richmond (one of our smallest libraries)
  • Reach out to the early adopters in your Community and invite them to help teach and share their skills and enthusiasm –
    • Basehor has a Digital Readers Focus Group who reviewed popular eReaders and posted their findings on the library’s Web site,
    • Osawatomie has had 2 programs, one with the Toy Box and one where she wanted to facilitate informal learning among eReader owners,
    • Richmond’s director got an iPad for Christmas and with it jumped on the 3M bandwagon
  • Make it a Priority
    • Provide training on ‘coping with change’
    • Asses and Re-assess – what skills are ‘good to go,’ hidden, and missing?
    • Support internal tech days – time for staff to use the technology – Task-oriented – For example, download an audiobook to the computer
    • Involve the community with technology-centered programming (Take-Apart-Thursdays to disassemble old hardware and appliances)

Technology Competencies and Training for Librarians by Sarah Houghton

Public Libraries – the E-Books issue (vol. 51, no. 1)

I revised this on Wednesday, Feb. 29, 2012 with much help from Kelly Fann and Mickey Coalwell.

Play, Learn, Innovate How?

I’ve been thinking about yesterday’s webinar and want to share some of those deep (or not so deep) thoughts:

  • Liz Danforth‘s information resonated with me — I feel she was advocating the power of positive thinking.
    • Avoid fear, say “yes” and look for the ideas and opportunities that can lead to real innovation – something fantastically new and different.
    • I remember the story of the Post-it – a great idea coming from a failure.
    • Games DO teach resilience and optimism – the threat and fear of failure is lessened when you think, “it’s just a game.” So, as trainers and teachers, we need to consider how to use games to make learning more comfortable.
    • Librarians are in a unique position – we get to work with kids, help elders, swap stories with our favorite patrons, and joke with teens.  The library is a place to socialize, laugh, joke, and generally have fun!  Being a librarian is fun.
    • We ARE in the game business — how many public libraries have board games, computer games, videogames, even those activity cubes for toddlers?  At least, that was the experience cultivated at the library I was given the opportunity to lead – and I know my successor expanded that experience (the videogames came after I left).
    • By incorporating fun and games into lessons and learning (for example, computer training) – we can make the entire process less painful, less stressful and more effective.  As Liz says, you “don’t have to know you’re being taught in order to learn.”
    • Another point she made that resonated with me was this – to lead, just stay out of the way.  If you give your team the time, space and ability to explore their interests…they’ll come to you with amazing ideas and unique solutions.  This is why I love having a team of ‘early adopters’ who take pleasure in reading tech blogs and playing with the newest gadgets.  Reminds me of Simon Sinek’s Ted talk and the Law of Diffusion of Innovation
    • I’ve been pondering the Future of the library and the new roles for libraries and librarians a lot lately.  Most of the ideas thrown out are fun and playful – performances, public programs, creative production (sound studio at the library), family storytime and storytelling and positioning the library as a place for the self-employed to come and work in the company of others.
  • Erica Rosenfeld Halversonis obviously passionate about what she studies and she provided these IPTPs (Important Points to Ponder):
    • If you want to live an optimistic life, I’d say follow Tina Fey’s rules of improv from her book Bossypant’s.
      Agree and Say Yes | Yes, And | Make statements | There are no mistakes, only opportunities
    • Technology should Lag, not Lead.  Focus on the product (art project or web post or teen program) and learn the technology you need along the way (using Gimp for photo editing or how to embed video into a WP post or learning how to set up a library FB page).
      • Illustration of this concept: A library just called for some WordPress help – they wanted to add some .pdf documents to a post.  I asked if they’d also be interested in adding an illustration – they said yes.  I’m going to create a screencast/mini-lesson on how to insert a photo using the URL link rather than uploading a copy of the .jpg (http://screencast.com/t/n9FUEqKLBF4k).
      • Will this lesson ‘stick’ better because they have a ‘just in time’ need for this skill?  I hope so!
      • I hope people use the 23 Things Kansas blog, too. It’s a GREAT SOURCE for ‘Just in Time” training.
    • Libraries can learn from museums – science/art/history museums are doing innovative things with technology, programming and digitization.  What can we learn from them?  Aren’t our missions similar?  What opportunities are there for collaboration and cooperation between libraries and museums?

Tech Day 2010 – Live, with slight hiccups

Agenda for Tech Day 2010.  So, our presenter was stuck on the tarmac and the connecting flight left without him, but he’ll be here this afternoon.  A closing keynote instead of an opening keynote, but worth the wait.

We started with the lightning rounds – see nekls.org later today for the list of shared sites, gadgets, etc.

Discussions and networking was fun – I have a To-Do list for next week. Lots of KLOW training and maybe a new Google Apps library!  Woot.

Breakout with Erica Reynolds – She’s taking good notes – we’re discussing which metaphor works best with the issue of patron’s bringing in their own technology:

  • Are we like Geeksquad? For a price and you sign a service agreement. Pros and Cons.
  • Physician’s Hippocratic Oath as a Metaphor – First do no harm,
    • “I will not be ashamed to say “I know not” nor will I fail to call in my colleagues when the skills of another are needed for a patient’s recovery”
  • Home Depot as a Metaphor – “You can do it. We can help.”
    • Place to go for resources and some training and advice for a project.
  • Other metaphors – Zappos.com (customer service), wholefoods (samples and instruction), Apple (iStore, genius bar), AARP tax-aide (space and free service in library space), Ritz-Carlton (big budget)

Gonna probably need a ‘metaphor mashup’ – Hippocratic Oath/Home Depot (Public service/private business).

Kids and Technology – (Liz Rea) much pulled from Latitude Study on Kids and Tech from life-connected.com

  • Expectations of Kids today:
    • Touch screens :: Immersive  technologies (link between real and online) :: Creating online :: Global citizens :: Gaming is part of everyday life
  • Touchscreens – realistic future requests, equalizes kids of different abilities (Microsoft Surface), Library iApp (reading lists, tags, metadata), iPads loaded with books, cheat touchscreens, Johnny Chung Lee – cheap electronic whiteboard using Wii remote (on YouTube – John’s idea), Surface used in Darien and Academic – tagged items
  • Immersive experiences – Talk about QR Codes and i-nigma – treasure hunt, geocaching, add QR codes to books with links to author sites, trailers, etc., link digital world and real world
  • Creating online – scratch.mit.edu, making videos, making music (ejamming.com), science experiments like squishy circuits (blog.makezine.com)
  • Global Citizens – video play dates via skype – practice foreign language, virtual show and tell, talk about how towns are same/different (sister city), Military parent skyping, Skype an author – schedule a virtual author visit,  flatclassroom project, highlight google earth
  • 10 Cool New Tech Toys for Kids on mashable – Fisher-Price web cam, crayola kids keyboard, Wii baby and me, Matryoshkus Nero

OverDrive Quick Reference Guide with Earl Givens

  • Need a library model for digital content (Patti says we are at the table in this new discussion)
  • Compatibility issues – biggest problem with troubleshooting Audio and video devices
  • In late August, a new ipad app
  • Buy ePub – better than PDF
  • Audiobooks v. eBook confusion among users
  • Overdrive OpenDRM books (so Kindle can use Overdrive) – will need to buy some for the collection
  • mobipocket – ebooks in a small file format, zoontext, bookmarks
  • Listen Up Kansas – http://www.kslib.info/overdrive/listenupks.html (not quite ready)
    • Tutorials
    • Book suggestions
    • Mac Users
    • Software
    • Troubleshooting – pulling from SKL wiki
  • Free resources for training patrons – lots of steps to use OverDrive (not exactly intuitive) at http://www.tscpl.org/audiobooks
  • Search YouTube for How to videos! (she mentioned my screencasting lesson on 23 Things Kansas…cool)
  • Make appoints with patrons to work on Audiobook device set up with OverDrive
  • OverDrive Blog – to keep tabs on their developments
  • Mention OverDrive books on promotional/ RA pieces created for patrons
  • Use word of mouth
  • Browse, browse, browse
  • When in doubt, call Earl (or email, chat, call)
  • Don’t forget, any library can purchase and add to the collection (Coll Dev committee)
  • Using Advanced search – limit by purchase date to see what’s newly acquired
  • Small libraries can add ebook content (less expensive) High turnover in OverDrive.

Ideas for NEKLS Tech Team, adding to throughout the day:

  • NEKLS tech toy box – examples
  • KLOW Orientation training
  • Recommendations on the Web site – Google Apps for email, what for distribution lists, KLOW for Web design, etc.
  • Koha Upgrade – change background color, encourage play, open up the lab for Upgrade Work Day
  • Alice pre-loads her kids and teens’ ipods with ebooks and audiobooks
  • On KLOW, share hints for getting better hit results on Yahoo and Google
  • Investigate the WordPress App for iPhones,
  • Open the lab for ebooks and OverDrive – invite Deb from TSCPL or Earl and Alice, because we’re told she’s da bomb on OverDrive
  • In Koha – catalog OverDrive books or identify when there’s an overdrive copy available – make it seamless!

Kansas Snapshot Day

Peter Haxton and the other fine folks at the State Library of Kansas have put together Snapshot Day – capturing a day in the life of a library.  Today, libraries across the state will compile statistics, customer comments, photographs and other data chronicling a typical library day, including videos!  Many of the #23thingsks lessons are being used today.  I wonder if we are participating?  Should I try counting reference calls and door counts?  Probably wouldn’t help the cause much 😉

The goal of snapshot day is to answer these vital questions:

  • How many times the library helped someone work on a resume?
  • How many times the library helped someone apply for a job online?
  • How many students the library helped with an assignment or an online database?
  • How many story hours the library offered – to how many attendees?
  • How many people came through the library’s doors?

Mandy at the Corning City Library is participating – I hope others participate, too!

John, our friend from #kohakansas and the Independence Public Library, created this video for the program.  I like how they manage book clubs:

Here’s Atchison’s video:

KLA 2010 Notes and Observations

As the slacker NEKLS presenter, I was able to attend a lot of great sessions.  My thoughts:

I absolutely enjoyed the energy and message from Tracie Hall’s keynote, “May I Please Blow Up This Reference Desk?

  • She talked about ‘prepaid services’ and embedding staff and making people uncomfortable.
  • Shake stuff up.
  • Pages are reference staff – they’re the ones being asked by patrons for help, so make sure they have the training they need to GIVE that help.
  • Learn how to use our own tools (Ideas for future NEKLS training): Audiobooks, music and more | Kan-ed databases | Polycoms, ELMeRs and projectors | Online Catalog (advanced searching) | Quiz users about what they want and need from staff
  • Libraries need to adopt the Nordstrom’s model – which is better, having a lenient policy and keeping a customer for life or a $10 fine or $20 lost book?
  • Place a premium on customer use and celebrate heavy library users – how about a GOLD CARD for patrons with more than 1,000 transactions?
  • One of the trends she discussed is the “infallibility of the informal peer review” (aka Amazon book reviews) and this is a feature of Koha (comments and tags) that I want to see used more…can’t wait for the Amazon content fixes in 3.2.
  • Mediating the Learning Experience – Donna Roe and Moody ACRL article The Librarian as Mediator (pdf) – What do people do with information?  How do they turn information into knowledge?  What is our role as librarians in that transition/transaction?  Yonker’s library has a program where patrons can check out a staff member, even a tech staff member!  (Liz doesn’t like this idea, but I do).
  • When managing and bringing in change, you have to walk the walk and repeat the phrase, “we can always revisit this decision.”  Let everyone know ahead of time to expect to feel uncomfortable – fewer feelings hurt that way.
  • Rule: “Everything we buy must circulate” – love it.

Kathy Sexton’s presentation on “Planting Seeds to Grow New Buildings” about the Derby library was fabulous and I think having her at our Trustee Training this summer would be great. She is the city manager of Derby.

  • It’s all about relationships – with your patrons, with the city council, with the mayor, with the city administration and with your Friends and Board.
  • Personal and institutional stories matter and you can’t assume those stories are common knowledge.
  • Librarians need to be aware of what’s going on in the city – what sales tax is about to expire?  what big projects are in the works?  what are the possible sources of funding for a new building?  where does the library fit in with the city’s overall plan?
  • What reasons can the library use that will resonate with city leaders and politicians?
  • Buzzwords: economic development, competing demands, joint use
  • Advocacy and Leadership – it takes times to build credibility and strong relationships, don’t start building them when you need the building, but long before.  It’s 90% relationship and 10% task –
  • Build standing | trust | respect, model behaviors and ‘servant leadership’
  • Communicate – reuse content – FB post, newsletter, newspaper article, blog post, flyers
  • Draw on different points of view (find storytellers) – a child’s story, a teacher’s story, a viewer’s story, an official’s story – sell with passion
  • Good Board members should learn about the organization they represent, understand what’s expected (job descriptions), realize that the best decisions come form the synergy of a shared experience and should consider all of the information, but speak with one voice (buy in is a MUST)
  • Good volunteers should be able to articulate the mission, believe in the cause, share their enthusiasm and use good judgment in determining WHEN to take action – take turns, wait through a recession, be thoughtful
  • Financial issues (could be session unto itself): How much needs to be spent? Where is the $$ coming from? Which financing mechanisms are available? who will make decisions about which taxing source  financing mechanism will be used? – Savings in a CIF or Bond or USDA loan or Sales tax?
  • Leadership that lasts the longest inspires the most… and Do it, don’t just talk about it.

I went to hear Jeff, Patti and Marc talk about “Broadband, Kansas Libraries and Gates Foundation” because it seemed appropriate.  It was all stuff I’d heard before from Kan-ed.  The State Library will have an e-rate coordinator who can help with capacity planning, filings, best practices, tech planning and training/support.  Gates says that a T-1 is adequate bandwidth for 6 public access computers.  Good to know.

While some argue that transliteracy is ‘information literacy’ with a fancy new term, I found the message refreshing and enjoyed Bobbi’s presentation on “Libraries and Transliteracy“.  I wish her luck in changing the American education system…but aside from that, here were the points that struck a chord with me:

  • Librarians as already seen as community teachers of technology
  • Critical content is online – banking, job applications, insurance claims, unemployment and taxes, as well as social support networks – not just ‘fun and games’
  • Access to technology is more affordable ($300 netbook) and the need for a savvy understanding privacy online is increasing
  • Transliteracy is the “ability to read, write and interact across a range of platforms, tools and media.”
  • Convergence of technology, art, music, social/cultural exchange – and the ability to move seamlessly in a constantly changing environment with fluidity and flexibility.
    • Example:  You have pictures on your phone you want to share.  Who will need those pictures printed and mailed? Who knows enough to open them in an email attachment?  Who is comfortable viewing them via flickr or Facebook?  When are we taught to discern that?
  • Creation of 2nd class citizens who can’t discern – “The future is hear, it is just not evenly distributed” – William Gibson
    • Hardware/Technology – what good is broadband without a computer or the money to pay for it?
    • Broadband shouldn’t be a privilege
    • Lack of digital skills – can they use the technology? | Do they know the benefits of the technology? | Who will teach them?
    • Issues to discuss: ethics, critical thinking, collaboration, filtering, ability to both read and be computer/technology competent because critical information is online.
  • 21st Century Literacy is the ability to learn, unlearn and relearn
  • Libraries – if we aren’t teaching transliteracy, then who is?
    • eReader support and help, Facebook basics for parents, computer support
    • Who teaches computer classes in libraries?  Who taught the teachers?  What are they teaching – how can NEKLS support this?
  • What can we do? (Bobbi’s conclusions):
    • Stop fighting amongst ourselves – it’s not books v. technology anymore – What would Reader’s Advisory for technology be like?  Find the solution that works for the patron and their needs
    • Get educated – 23 Things Kansas, Tech training at staff meetings, share stories and make emotional connections
    • Explore – continue to learn, cross train, explore, and play with technology
    • Experiment – set up a room with all the necessary technology to podcast or video cast and see what happens
    • Book a librarian/ Book a techie (same as what Tracie was saying)
    • Be Fearless

Whatever it takes…Getting Patrons into the Library” by Janet Reynolds and Chris Waddell from the Library District#2 of Linn Valley in LaCygne was full of good information and pictures of my best friends’ kids!  They’re so cute.  I’ll keep looking, hopefully they’ll submit their powerpoint to the KLA web site.  They did a holiday homes tour, complete with a festival of mini-trees (ala Tonganoxie Public Library) so of course that made me proud.  Janet works for my Superintendent friend, so I shared with him how much I enjoyed hearing about very successful school/public library collaborations and fundraisers.  Note:  Requiring event sign up is the kiss of death in LaCygne.  Their Summer Reading Camp sounded like a lot of work, but worth it.

The Public Library Section meeting and KEGger rounded up my KLA 2010 experience.  KLA is $28,000 in the hole and wanted a loan from PLS…we declined.  More about that on the KLA Facebook page.


Friday was spent recording and re-recording screencasts using neither Jing! nor Screentoaster.com, but Screencast-o-Matic.com.  Then Saturday was spent in Manhattan getting ready for prom, watching K-State lose and my niece act in a school play.  That left Sunday to procrastinate until about 10 pm, when I finally started my 23 Things Kansas Week 12: Screencasting module.

So, Screencast-o-matic beats out both Jing! and Screentoaster on a number of fronts, namely:

  • Upload 10 minute videos to YouTube directly from the SOM site
  • Set up an account with just an email and password
  • Upload 15 minute videos to the SOM site
  • Share links, download the movies, or go the YouTube route for easy embedding in WP
  • Edit the Video!  This is really cool – if you make a mistake, you can go back and re-record over that bit, or you can add more to the end.  Until you click “done”, you can go back and make changes, additions and corrections.
  • Completely Web based
  • Uploads quickly – I think the files are a bit smaller than Jing!, too.

Ok, so I’m done repeating myself.  Time for a staff meeting.

Jing v. ScreenToaster

I’m preparing for my 23 Things Kansas module on screencasting.  I use Jing, but because many school librarians don’t have the ability to download the necessary software to run Jing, I am looking at ScreenToaster as an alternative.  It’s completely Web-based.  Thoughts so far:

Using embed code:
And now see if WP recognized the URL:

Well, a double FAIL.  Guess it’s worth the extra time to deal with YouTube (it’s currently being processed):

OK, I’m also trying Screencast-o-Matic, another Web-based screencaster that is fairly easy to use – Java-based (version 1.5 or greater) – and free, but with a lot of ads.  Like Jing, if you sign up for an account you can upload and save your videos to the SOM site, or upload them to YouTube or save them.  It works fairly well on a Mac.  Time limits – 15 minutes for a video hosted on the SOM site and 10 minutes for videos posted to YouTube.  Hmm. That’s a selling point right there.

A Sample Video

Testing an embed code: – WP-related Fail, So let’s try Youtube – I had to remember my username/login to enable automatic uploading from the SOM site to YouTube, but prior to uploading I was able to add a title, description and tags.