http://www.anythinklibraries.org/ | Spring Assembly | 4/19/2012 | Pam Sandlian-Smith
Headline: “Adams library system worst in state”
Formerly at West Palm Beach (where she made news and presented about Hospitality at PLA), then moved back to Colorado in 2007 to direct Adam county libraries with a new tripled levy…from $4 million to $12 million. Opportunity to start fresh. $43 million Capital Campaign at the start of her tenure, built on a typical library program and designed for bookshelves and not much else.
Design libraries for People and make the Books FIT around the PEOPLE! (So true.) Had to shift gears quickly and re-design and re-think.
Becoming Anythink: Started with a visioning exercise – staff and board contributed adjectives to describe the kind of library they wanted: enchanting, friendly, cozy, dynamic, modern, magical – great! That’s what they wanted to become, but not what they had been. Opportunity to design a library for the future.
Conventions: quiet, homework, research, books
Disruptions: community and connection | ideas | creativity | open doors | sparks and fuel
People + Info = Interaction! 70% of people who think about libraries, think about books. Change the paradigm to the INTERACTIONS between info and people. Need an outcome.
“We Open Doors for Curious Minds” – Mission of Anythink
Spaces – Same architect, added pizazz to the buildings (and rocking chairs). Designed spaces around “Why People Shop” ideas. Give people space to get oriented in the front of the library. Open space, fire places, and unique personalities at each branch. Local cabinet maker for wood shelving ($5 a sq ft). Service desks – 90% self-service – Perches instead – friendly. Look at these cool Visual Merchandising Guidelines!
Children’s area – Tree house in all of our libraries (it’s not her, it’s her staff – that was an idea from her HR director) – museum quality fake trees. Experiences that float from the libraries, such as silk leaves they can rake out. Play ‘fall’! Provide opportunities for kids to connect with nature in the city, with collaboration with Arbor Day foundation. Water features, tree cookies, outdoor spaces.
Displays on nice tables, indoor/outdoor spaces (outdoor fireplace), and Book Mobile – brand new (red and shiny – “Anythink in motion”)
Culture – Spaces, self-discovery, home-away-from-home, and all with a moderate budget. Focus on hospitality, warmth and comfort. Need happy, helpful staff, too! Hardworking and Optimistic culture – work and play hard. Staff Manifesto:
Start of the culture shift to help staff understand the library is MORE than circ. Re-wrote job descriptions, based on 13 competencies.
I am: customer focused | cooperative and a collaborator | understanding and compassionate | Strong work ethic | flexible | effective communicator | problem solver | responsible and honest | emotionally mature | continuous learner | innovator | leader I am an Anythinker
Can train to do a job, but not to love people.
- Wrangler: product placement, inventory control, display technician (circ clerk/page)
- Concierge: customer service, tech assist, RA, product promotion (Circ staff)
- Guide: Customer education, reference advocate, event planner (librarians)
- YOUMEDIA Project – Expand for all customers, not just Teens [Post about this] “Hanging around, messing around and geeking out!”
- Strategic Plan: learning organization | experience Library | Community | Tech supports creativity | Shift perception of library