Kickstarter Your Library Project

Thanks to an article link in a NY Times piece about the Barnes and Noble / Microsoft deal for Nook, I discovered Kickstarter.com.  Of course, Heather already knew about it and when I sent the article I’d found to everyone, she replied with a related article and a blog-post featuring several library-related start-ups from this great crowd sourcing grant/investment site.  Figures.  😉

Anyway, interesting reading and I think these community grant/investment projects are awesome and I hope our libraries take the plunge.

Articles:

Spring Assembly: The anythink story

http://www.anythinklibraries.org/ | Spring Assembly | 4/19/2012 | Pam Sandlian-Smith

“It’s more than just transforming libraries, it’s about transforming as an individual and a professional.” – Pam

Headline: “Adams library system worst in state”

Formerly at West Palm Beach (where she made news and presented about Hospitality at PLA), then moved back to Colorado in 2007 to direct Adam county libraries with a new tripled levy…from $4 million to $12 million.  Opportunity to start fresh.  $43 million Capital Campaign at the start of her tenure, built on a typical library program and designed for bookshelves and not much else.

Design libraries for People and make the Books FIT around the PEOPLE!  (So true.)  Had to shift gears quickly and re-design and re-think.

Becoming Anythink: Started with a visioning exercise – staff and board contributed adjectives to describe the kind of library they wanted:  enchanting, friendly, cozy, dynamic, modern, magical – great!  That’s what they wanted to become, but not what they had been.  Opportunity to design a library for the future.

Conventions:  quiet, homework, research, books

Disruptions: community and connection | ideas | creativity | open doors | sparks and fuel

People + Info = Interaction!  70% of people who think about libraries, think about books.  Change the paradigm to the INTERACTIONS between info and people.  Need an outcome.

“We Open Doors for Curious Minds” – Mission of Anythink

Spaces – Same architect, added pizazz to the buildings (and rocking chairs).  Designed spaces around “Why People Shop” ideas.  Give people space to get oriented in the front of the library.  Open space, fire places, and unique personalities at each branch.  Local cabinet maker for wood shelving ($5 a sq ft).  Service desks – 90% self-service – Perches instead – friendly.  Look at these cool Visual Merchandising Guidelines!

Children’s area – Tree house in all of our libraries (it’s not her, it’s her staff – that was an idea from her HR director) – museum quality fake trees.  Experiences that float from the libraries, such as silk leaves they can rake out.  Play ‘fall’!  Provide opportunities for kids to connect with nature in the city, with collaboration with Arbor Day foundation.  Water features, tree cookies, outdoor spaces.

Displays on nice tables, indoor/outdoor spaces (outdoor fireplace), and Book Mobile – brand new (red and shiny – “Anythink in motion”)

Culture – Spaces, self-discovery, home-away-from-home, and all with a moderate budget.  Focus on hospitality, warmth and comfort.  Need happy, helpful staff, too!  Hardworking and Optimistic culture – work and play hard.   Staff Manifesto:

Part Wizard
 Part Genius
Part Explorer

Start of the culture shift to help staff understand the library is MORE than circ.  Re-wrote job descriptions, based on 13 competencies.

I am: customer focused | cooperative and a collaborator | understanding and compassionate | Strong work ethic | flexible | effective communicator | problem solver | responsible and honest | emotionally mature | continuous learner | innovator | leader  I am an Anythinker  

Can train to do a job, but not to love people.

  • Wrangler:  product placement, inventory control, display technician (circ clerk/page)
  • Concierge: customer service, tech assist, RA, product promotion (Circ staff)
  • Guide: Customer education, reference advocate, event planner (librarians)
Barn Raising – TEAMS.  Weeded collection as a team, mostly in one day.  Big party.  They allowed all staff to re-apply for a new job, without the fear of not being re-hired and the new job would have the same pay rate as their current position.  Some went for Wrangler roles that had less involvement with people, while others sought to be Concierge folks.  Many changed branch locations.  GREAT idea.
Disruptions: “SHHH is a Four-Letter Word” – (t-shirt) – Libraries aren’t quiet.  They are changing – libraries as active learning places.
Hospitality – exists when you believe the other person is on your side.” – Danny Meyer Setting the Table   How do people feel when they walk into your library?  Do they feel welcome? smart? feel like the staff are on their side?  “Stand back, I can get technical on you” – t-shirt worn by staff
Disrupting Dewey – abandoned Dewey.  Wordthink – “Travel” or “Cooking” – converted entire collection in one year, with opening day collections and weeding.  Bookstore model.  Cooking > Baking > Alpha by title.  Easy to orient.  In catalog with words.
mySummer – Blew out Summer Reading.  Read about something, think about it, and do something.  Intergenerational and about doing things.  Family programming.  Starts with a summer journal.  Example: Project Runway Experience – brought in fashion designers, designed a dress, constructed without sewing, teams, and a fashion show/runway judging.  The teams ended up helping each other out.
Experiences – Interact.  Tree sculpture at one of the branches.  Joan Frye Williams – library as laboratory.  Tinker, build, learn and communicate.  Make the library the community Kitchen – loud, messy and the center of everything.
Power of Creativity – Creative People ARE:  original, curious, open-minded, risk-takers, connectors, productive 
Example: Zen Garden that turned into sandbox as soon as the kids found it.   Intergenerational Programming and Community Gardens (grant-funded with Denver Urban Gardens)  It’s about growing community, not vegetables.  Gives neighbors an opportunity to get to know each other!
Branding – A brand is more than a logo.  As you think about marketing the library, pay attention to features at the bottom, Benefits in the middle,and Unique Ideas or Value at the Top (most important).  Simon TED Talk again!!!  People need to connect with you on the unique emotional space.   Hired a Marketing company to develop “anythink: A revolution of Rangeview libraries” – logo is a squiggle.  Big risk, but great reward.  Building a Brand – touchpoints include systematic signage – more behind the brand than the logo.  Connector that reenforces the brand and feel of the library.. Spark – newsletter – all have a cohesive link.
Results – People love the libraries and have a pleasant experience | Circ quadrulpled | 1.4 mil visits with 94% self-cehck, from 30,000 to 110,000 cardholders, and 300% increase in public computing.
NATIONAL MEDAL from Museum and Library Service!  Woot!
 Library had to write the application and 7 months later, they won!  December 2010, visited the White House.
What’s Next?
  • YOUMEDIA Project – Expand for all customers, not just Teens [Post about this]  “Hanging around, messing around and geeking out!”
  • Strategic Plan:  learning organization | experience Library | Community | Tech supports creativity | Shift perception of library
The world is changing, so the library must change, too.
Ended with a great video
Associated Articles about Pam:

Spring Assembly: Broadband Everywhere Town Hall Meeting

Carol Barta | NCKLS | Apr 19, 2012

Kaned is going away and there are rural communities in Kansas that do not have ANY commercial providers available.  Senate Bill 2390.  Conference Committee consists of top three advocates and top three opponents.  Senator Apple is from Louisburg – is “wicked awesome” according to Kiersten Allen.

Possibility of losing Kaned funding right away.  Content has already been removed, but money has been put into the State Library Budget to fund databases.  Topic at the Advocacy Council is quality control – NOC calls immediately – but can you get equally good oversight from commercial providers?

Video network will be maintained

Kaned funded through the Kansas Universal Services Fund ($64 million a year) – and Kaned funding went from $10 to $6 million.  The rest goes to the providers across the state by formula (proprietary info)…in part to regulate the cost of providing telephone and internet to very rural areas.  Money is waiting to be spent – will it go to the ISPs or back to the public?

Bottom line is:  Have to budget for the cost of Internet, as Kaned T1s are going away.  The National broadband plan will also change how the federal Universal Services Fund is distributed.  Some companies are worried (rural utilities service) because the funding they receive may change.  New rules – more of the money will go to Urban areas.  Prepare for Change (e-rate may change)…and costs may change for business customers.  Internet is going to COST MORE.  Ugh and we are not in control of the situation.

Budget in the entire amount, if you get refunds from e-rate – great – if not, you are still covered.

What to do?

  • Lobby for Internet Service and Library Services
  • Find ways to involve the community in solving this problem
  • Grant provided to each system to educate/advocate for Broadband – NCKLS worked with KSU Institute for Civic Discourse and Democracyto develop Town Hall meetings
    • Governor’s Town Hall meeting on Childhood poverty (in the news)
    • Opportunity to get together and discuss/solve/learn more about issues

Town Hall Meetings:

  • Start with a video describing the issue and needs
  • Handout with terms, libguide info and key players
  • Send out a press release and work with the Libraries to advertise
  • Ground Rules for Public Discussion – for example:  seek understanding and common ground | Listen respectfully | Stay focused on the issues – and ask for agreement
  • Facilitators and note takers at each table.
  • Questions: How do you use the Internet today? | Are your needs being met? | What do you think you will do with Internet in Five years? | How do we define the Internet?  Is it a utility like Rural Electric or is it a luxury, not a basic service? (ISP’s were the ones to say Internet is a luxury!!!) | How do we pay for it? | So What, Where do we Go from Here??
  • Everyone is given the opportunity to talk
  • Lead to very interesting (and entertaining) conversations – most came to the conclusion that there will need to be a Public/Private partnership…and the public part will need to be more than just the local city budget.
  • Encourage competition in communities, some communities are considering building their own ISP – maybe with a private partnership.  Chanute has done this.  Hillsboro is considering.
  • Some communities have continued and hosted several Town Hall Meetings (Abilene and Marysville)
  • Finish the sentence, “I will…”

Spring Assembly: Business meeting

Jim speaks, we listen…NEKLS Members have a history of being innovators (KLOW and Courier and NExpress). We are risk-takers.

Two of our major programs have reached a state of ‘relative’ stability. NExpress has mellowed out and we are well-connected. Courier Service is operating well, too.

Less Clear: Legislative issues that we need to be aware of include the State Library’s Budget Proposal (continuation budget and an enhancement budget (hopes and wishes for the Governor’s budget)) – the Senate added back in all the enhancement budget for electronic services, databases and some other things. While the Senate is supportive, the House usually is less supportive and there is a fight going on. Jim suggests that the libraries let House Representatives know that you support the State Library Budget. Kan-ed was covered by Carol Barta…

Removal of the exemption of libraries from the right to carry concealed weapons law. Passed the House, may not pass the Senate. Library can pass a resolution to prohibit firearms.

LAVTR – Tax reduction measure that supposedly provides STate fund to local governments, so they’ll lower local taxes…but the Bills would require that the tax reduction. One form in the House has an opt-out provision (Library would have to pass a resolution / protest – same process as a charter ordinance) – similar to 90’s tax lids. Other version is very different.

Plan and Budget for 2013:

  • Board has decided that we need a System Business meeting in August – 20 for a Quorum – we need to follow the Statute and approve the Budget in August (not just the estimated budget, which we approve in April).
  • FullfILLment – New ILL software (OSS). NEKLS has agreed to do a pilot test (Summer or Fall). After the test, we will decide if it’s best to replace Autographics with this different service. Management of NExpress and FullfILLment would be similar. Equinox = Koha support vendor. Would lead to additional support staff for NEKLS.
  • eContent – Constantly changing, but will work with the State and look at other alternatives and have a small grant program (Role of Libraries in the eBook era – what other things do libraries do??) Experiment and explore.
  • Increase Grants to Public Libraries (increase each year) by 3%.
  • More with Children’s Services, including a new Fall workshop and support of 6 by 6 program. Any economic impact on a participating library? Staff time would be the main cost.
  • Broadband – A LONG TERM project – how to maintain bandwidth that meets needs. Regardless of Kan-ed – how do we get adequate bandwidth in our libraries??
  • New Strategic Planning Process later this year. “Exceptional Important” – pulls us up to 2015.

Budget

  • We need to adjust our levy rate (for the first time since 2008) because of changes in assessed valuations. We have increased library Grants by 15% over last 5 years, with additional 3% for next year. Not enough carry-over, now. We have to quit doing something or raise our tax rate. Increase to 1.35 Mil – increased 1/10th of a Mil. Held the last increase for 5 years.

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KLA 2012: Tech Tips Lightning Rounds

Janelle Jarboe Mercer, SWKLS | April 12, 2012

5 Minute limits

  • PicMonkey – http://www.picmonkey.com/ – Good replacement for picnik to edit photos via the Web for Free.
  • Jing – Screencasting – instructions from 23 Things – http://www.23thingskansas.org/week-12-screencasting/
  • Fix Autofill Wrong Name on Email – How to replace Royce with Kelly – Gmail fix: Mail > Contacts > Other Contacts > tap on name to fix it
  • Search Your Screen (Heather) – Edit > Find on This Page.  Ctrl+f or Command+f  – works in most Web browsers, plus in Koha – do a Barcode search on the page
  • Evernote – Web site, app and software. Creates digital notebooks (free or premium) with individual notes with attachments, tags, sound, files, links, etc. Clip parts or whole Web pages – digital archive.  Synch content on multiple devices – take a picture of the sticky note and send it to Evernote as a back up!  Blog shares ideas for how others use Evernote (recipes, research, productivity, etc.).  You can share notebooks.  If you have it on your device, it won’t synch but you can access what is already downloaded.
  • If This Then That – http://ifttt.com/ – A way to create rules for your social networking accounts.  Takes most-used Web sites and create task combinations.
  • Pinteresthttp://pinterest.com/ – Visual bookmarking. Changing markets, like Wedding Planning.  pinterest/swlks or pinterest/nekls or pinterest/lybrarian  Also can pin to Koha – online book displays.
  • Travel Wallet – Free App – Set your budget and monitor on the iPad.  Scan receipts, too.
  • DropBox App – 8 branches/mini locations.  Copying documents on courier was creating problems. Use a Joint account and you get auto-synching.  Free version has 10 G of storage.  Also used to share out Board Documents (at NEKLS).
  • Logmein or Join.me or Rescueme – Remote computer viewing software.  Joinme is good for Patron computers!  See what they see – ex, Talking books patron.
  • Core Tech Competencies for Library Staff – Maribeth’s Web site! hypertechie.blogspot.com – Tutorials, PDFs, lessons, skill testing – self-paced (like 23 Things)
  • 23 Things Kansas – Still great info and lessons for all Web 2.0 programs, like screencasting
  • Apple App – Dragon Dictation – Will type it word for word what you say.  Use it to transcribe an interview or book report.  Learn how to speak to it (Kansas Twang issue)
  • WiFi Android App – Wifi Analyzer– graphic illustration of wireless in the building – Kerry Ingersoll’s
    • NetSurveyor can be used on a Laptop – to find a neighbor’s signal blow-out
    • Fake Access Point/virus of “Free Public Wifi” – Use it to help people find and remove this from their laptop
    • Use it to identify WHERE the wireless access point is physically located in a building
  • Dan’s Suggestion – How to root a nook using the SD Card:  http://www.cyanogenmod.com/devices/nook-color
  • WordPress.com – Free blogging software – useful to store notes!
  • iLibrarian Blog –  http://oedb.org/blogs/ilibrarian/ – Technique to organize your Web site using Card sorting and Personal Digital Archiving solutions.
  • Updates – File hippo – http://www.filehippo.com/ – Good for System Administrators

KLA 2012: Kansas EZ Library

Lianne Flax, State Library of Kansas | Kansas EZ Library | April, 12, 2012

Kansas EZ Library Web site: http://www.kslib.info/digitalbooks

Divided between Audiobooks and eBooks, written for patrons and includes tutorials and instructions…both written and video.  Notices for patrons are included, as well.  Lianne has also put information about the Beta progress, for the geeks out there interested in the testing process.

Most common question: What is my User name and Password?

OneClick Digital  – Start with registration (KSLC or supported local library card), consider downloading the Media Manager, Check out a book.  State Library Logo = Kansas EZ Library Page.  Always Available Search NOW WORKS.  Woot!  It’s on the Advanced Search page and you can limit by availability as a filter.

  • From the Beta Testing Page “Apple Mobile App Debuts-4/6/12! iPad/iPhone/iPod users, please search your App Store for “oneclickdigital” and you will find the mobile app. Please realize this is a first functional beta version of the app.”
  • Media Manager is a bit more anonymous, preferences have been simplified, and hopefully this will work better in a public computing environment.  Mac version only works with Apple devices.
  • Feedback on the download process has been improved – downloads in the background and provides visual feedback (illustration).  Also gives feedback during transfer to a device.
  • Push the upgrades.  Make sure Patrons don’t have their MP3 Player on SHUFFLE!
  • Some MP3 Players have track info, others do not.  Depends on the player.
  • Disallow the Auto Download – Add this to Tips and Tricks.
  • Updates: Company support, genre & target audience fix, expanded compatibility and an Android app (may be ready by June 1ish).
    • Look at the Compatibility list – it will “soon” be expanded
    • Vista and 7 Machines may work with older devices, now – she’ll post something about this soon
  • Mobile App is already under re-development!  Send feedback to Lianne.  Lianne gives kudos to Amber at OneClick.  Good news!
  • MARC record development issues still under consideration (from Heather).

3 M Cloud Library – Download, Log in, Checkout, read and transfer

  • Able to sort the List View – Categories = subject views.
  • Search has improved, including Advanced Search and Only Available!
  • Default order for Shelves – we can adjust.  Still being improved.
  • Downloads to device from computer QUICKLY (NookColor and Kindle Fire apps hopefully will come soon)
  • At NEKLS, we were able to download to the Fire using 3rd party software.  Dan has written instructions of this process.  (.pdf)
  • Updates: Kindle Update – no new news until June.  Computer App updates, hosting install files on the 3M site (not the State Libraries), Website rollout.  Install UPDATE.  You can clear your reading history.
  • If you have Adobe Digital editions on your computer and download 3M, it sees the Adobe ID and uses that. May encounter issues with mobile v. PC app b/c of the Adobe ID.  Be aware of the ORDER of Operations.
  • Number of Device limitations – Library issue b/c of our testing protocols.  Limited to 6 devices.  Create several testing accounts – make multiple accounts to trick a system (like hbraum+3M@nekls.org)…but don’t actually use Heather’s email 😉

Statistics

  • 8422 patron accoutns, new in March. Purchase!  7714 Circ for OneClick.
  • 3M: 231 patrons and 982 Total Circ.  Daily average is 31
  • Collection size – 3,500 (or so) titles in OneClick.  1,000 in 3M

MARC Records 

  • OneClick – yes, 3M – no

What’s Next?

  • Full Training Sessions
  • Webpage Updates so we can create tutorials and enhance Digital Help
  • Help by Contributing to materials purchased.
  • Reporting errors and compatible devices.  Share with her 3M Android Compatible devices (Earl Givens, Jr. we are looking at you.)
  • Discount for OneClick Digital – 42% discount on any digital RecordedBooks titles until the end of MAY.  Search on Admin page by Publisher.
  • Wish Lists in OneClick – you can put items in the wish list that you can’t put on hold.  OneClick has patron recommendations, while 3M uses the Wish List to determine patron recommendations (similar book suggestions)
  • Email Lianne at: audiobooks@library.ks.gov or join.me/ksezlibrary (chat reference)
  • UPDATE your hardware, including the MP3 player

KLA 2012: Building Tech Confident Staff

Maribeth Turner, Central Kansas Library System | hypertechie.blogspot.com | 2 pm, Apr. 12, 2012

Note: The Online Evaluation for Conference is NOW LIVE.

I’m interested in hearing what Maribeth has to say about Core Tech Skills – this was sort of the gist of my part of the 2012 Trustee Training.  Mixed group of people with lower tech skills and tech trainers.  Core Skills came from Tech Atlas – the same PDFs that I pulled – Public Access Computing Technology Competencies and Competency Index for the Library Field.

Ultimate Goal is to be Tech Saavy Super User and Start with a Great Attitude!

Skills or Competencies to have, according to Tech Atlas:

  • Email and Calendars – manage mail, add/manage attachments, create/invite people to events and share your calendar
  • Hardware – the jargon, functions, connections – how to connect and use USB storage devices
  • Internet – Browsers that are available – and Maribeth has great instructional information for each!
  • Operating Systems – Know which OS being used (Mac v. PC v. Linux), start/reboot/file management
  • Software Applications – Understands and performs basic functions and tasks of common software programs
  • Web Tools – Web 2.0, blogs, feeds, IM, bookmarking, photo sharing, dropbox, and HOW to find support
  • Mobile Devices – Mobile v. regular computer, find apps, eBooks, synching
  • Security – Understands and practices basic security, secure passwords, identify malware/spam

Where do you Start?  
Maribeth added a Staff Tech Skills Survey to help figure out where to start the learning process!  She also has some good basic information about Common File Extensions.   Her Analog to Digital Workout plan is set to cover 14 weeks and staff can take it at their own pace.

Discussion: You can complete this as self-paced training, as lab training or even public training. It’s also good as Just in Time training.  Make the site interactive or include gaming elements?  Yes, she wants to make it more fun.  I like the idea of having a medal at the end!

What People tips do you have to make this stick or make the person ‘believe they can do it’?  Attitude, encouragement, help them practice the skill, have her teach the skill – helps with retention.  Find an older mentor or teacher to help with age-related resistance.  Another idea is to have the person write their own manual, in their hand-writing.  Adapt the training to their learning style.  Charlene says, “play the Helen card” – she’s 90 and a great way to break the ice.  Also take a SLOW speed.

Do you include LearningExpress lessons?  Not yet – but she’s open to suggestions and recommendations.

All online, so patrons could use this as well.  Include with Job skill training program, for example.

My thoughts:
I think this is a very useful site that can be put into practice at libraries of many sizes.  It’s basic and simple and that is what makes it useful!  I’d like to get Heather’s feedback on this as an online learning tool.  I’m glad she mentioned/referred to 23 Things Kansas for the Web Tools section – It’s slightly old info, but still useful.  She’s also open to suggestions for tutorials and wants this site to be “a living document” and encourages us to provide comments.  Good job, Maribeth!

KLA 2012: New Building Stories

You Finally Have a New Space, Now What Do You Do With it?

Listen to to your Gut and get your Ducks in a Row – Andover Public Library – 2008 – in an 80 acre park.  Moved from 2,500 to 15,000 sq. ft.  Carol.

Areas that Staff need to be ready for: people, building, money and governance.  How do you best accomodate folks?  How do we responsibly use the new facility? How do we remain sustainable? and What policy and procedural changes will we encounter?

Learned that…should not quit cultivating donors or ignore the City staff/Council or stop building coalitions and community involvement.  Also realized that Capital Campaign workers need additional and new important jobs – don’t insult them and let them continue their involvement.  Change the staffing structure, as well.  Team-based management, with volunteer recruiting and training program with a manual.  Formalized communication procedures with the City.  Negativity and fussiness leaked in, for example with the very-popular art space – fought that with Staff Expectations.  Open to changing and adapting the space to meet the needs of the community, but consider these changes when working with donations and naming opportunities.  Exponential growth in ALL areas need to be expected!  Pad everything, for example with utilities.  Be aware and prepared for Donor demands – have Memos of Understanding that waive space usage.  Safety and motorized wheel chairs need to be attended too – safe parking lot, safe doors, cross walks, etc.  Get FEMA money for your storm shelter!  Some donors will make demands and these need to be anticipated.  Don’t be reactive or overly impulsive – be thoughtful and jury program ideas.  Art Committee juries all art displayed in the library.

Kim Beets from Bonner Springs – Experiences AFTER getting into the building (14,000 sq ft opened in 2009):  If you build it, they will come.  Allure of the new building – revitalized the Friends Group and doubled stats.  Momentum has never stopped.  Budget didn’t quadruple with the space, nor did staff.  Utilities, lawn care issues were some of the big surprises.  Single service desk, sight lines and one floor saved them.  Know the limitations of your budget and plan the design features to work within that.  Sound It Out – how sound travels (fixed after the fact) – many hard surfaces in the library that bounce sound – added acoustic treatment into the meeting room and between staff and public area.  Energy!  Personally and electricity.  Wishes she would have done more with energy/green/sustainable solutions.  Took advantage of a local energy efficiency expert – gave suggestions like having the janitor work part of the time when the library is open.  Tighten up the programmable thermostats – zones.  Motion sensing lighting will be pursued (after the fact).  Green is Good – on 1.6 acres, so not much green space.  Hired lawn care and now the library is a park-extension.  Sprinklers, treatments, fertilizer – all expensive.  People gather at the library’s lawn now – take photos by the library, walk dogs, etc.  Donations (like statues) from the local garden commission, and trees and memorials and flowers.  Give a Tour Whenever Possible Great opportunity – tell your stories, tell your dreams and let them see the space your through eyes (including staff and Board members and City council member as guides).  Effective for planning and donors.  What they Didn’t Tell you  Building Management is taking over her life!  HVAC more and library work less.  Networking with professionals in those areas you need help with – landscaping, HVAC, building management, etc.

Sharon DuBois at Quinter on I-70 West of Hays – Jay Johnson Library.  Went with a Prairie theme in expanded building.  Community TV room – gaming and comfy furniture…and gets Jr. High boys in the library!  YA area not used, but the kids like the leather couches more!  What’s changed?  Meeting room was the KEY to the expansion, but it wasn’t used right away!  Library used it, but it took time for the community to use it.  It took one group and then word of mouth to get it started.  Must hear about it from friend of the friend – now it’s overbooked.  ESL program on Tuesday nights, afterschool programs and the custodial staff are VERY important and hard to schedule.  Wanted a comfortable and welcoming space – mission accomplished.

Q&A –

  • Staff issues, volunteers, single service desk and open space with sight lines throughout library saved them.
  • FEMA Money – Grant opportunity to get a storm shelter provided/built by the Government.  Free space for the library (with bathrooms) and some special requirements.  Investigate this – it’s changed recently.  Some use custom-build shelters, as well…if FEMA money isn’t available.
  • Green Technology – Use reputable firm!  Have an architectural consultant that is aware of Green tech (for good or ill).  Someone who knows libraries AND architects, so you have a functional building.

KLA 2012: World Domination Through Librarianship

Keynote speaker: R. David Lankes | www.DavidLankes.org for screencast and slides | Thur., Apr. 12, 2012

So, I’m sitting in the back row because I needed electricity to live-blog and charge my phone.  Guess what, a lot of the NEKLS librarians are back here with me. We are such rebel-rebels…and no, I’m not wearing my I Geek Kansas Libraries t-shirt.

Book sub-title: World Domination Through Librarianship: Why Librarians Will Take Over the World and What to Expect from Your New Overlords (That blog post has the slides, audio and vimeo screen cast of the talk for your viewing/listening/reading enjoyment.)

We are NOT a panic-prone group. Now is not the time to panic, it’s the time to PUSH FORWARD.  Communities need us to think about how we can solve their larger problems.

A common reaction to declining budgets is to ‘hunker down’ – which means we would focus on books, reading, literature.  Yes, the one word most associated with libraries is “Books” – but he doesn’t like this!  Books usually lead to other words: learning, fun, knowledge, power, information.  What does “Book” mean?  We connect concepts – word associations and the network – and most of these are positive.  We need to see how deep the associations and network is – Borders = Books, but there is a shallow association.  Even when we copied the book store model in the ’90’s, it didn’t really help or hurt.

People have DEEP associations with libraries – we need to understand the connections to see who our competition and threats are: Google, Univ. of Phoenix, Amazon, etc.  We built the building for a reason – it’s not to keep publishers in money.  We’ve been here for 3,000 years and it wasn’t to keep popular fiction.  Library of Alexandria was a university with the first building was for the muses (art, music).  The Library was a dormitory full of great thinkers.  Content is for use and improvement.

Change that is big, quick and unanticipated…built around a Network (like IBM).  IBM > Microsoft > Google – innovate one part of the whole.  Publishing is there now.  They use to be gate-keepers.  It is fraying now.  Printing  is split out, copyediting next?  What functions of publishing will change and split apart?  Libraries are also being broken down – electronic document delivery, for example.  Look at the entire network or set yourself up to be divided and conquered.  Or, we can look at Apple.  Instead of splitting, they expanded.  iEverything.

Apple’s success comes from an Integrated Outlook and understanding of Their Network.  They see someone trying to do something, not hardware!  When we look at our associations and network, what does it look like?  Are we Integrated? (ebooks, books, 3D printing, DVDs, etc.)  Try and Fail – there’s a difference between failure and making a mistake.  Failing means you tried something new and it was slightly beyond your reach – do that on a regular basis.  PLAY.  Then integrate it back in.  Having people think, create, expand … better fit to our mission?

MISSION: The mission of librarians is to improve society through facilitating knowledge creation in their communities.  Mission for LIBRARIANS (us, not a building).  Our Web site, not the Library’s Web site.  Bring community together – we are in the ‘improve’ business and ‘knowledge creation’ business.  Fail if we just continue to do what we do and use new words to describe it!  Expect MORE.  Can’t do more with less – do more to get more.  Not Customers, or Consumers…but MEMBERS and PARTICIPANTS!  Users are for computer scientists and druggies.  We want a Relationship!  Enrich! Enhance! Interact!

Help Your Community Get Better.

Facilitating: Providing access OR Library as platform – a place to do more and do better.  Example: Polaris created a Community Portal – so you can catalog the community – they search materials AND organizations/people/services.  Joke: searching for vampires will get you the Red Cross 😉 MARC for books and People. Can the community enter their own information?  Why not?  Give this resource to the Community.

Academic reorganization from Tech / Public Services to Teaching / Research Services | eScience and embedded librarians in labs | Dallas Public Library embeds the community back in the library. 5th floor put in desks, whiteboards and co-working area.  Put admin staff up there in this crazy entrepreneurial environment.

Expect More:

  • Community is the Collection – focus on Connection Management – introduce folks doing the same thing?  Provide space or a librarian to help them.  We have ‘gifts of facilitations and organizations.’  We can bring IDEAS together.  We are in the idea business.  “Caretake the DREAMS of that community.”
  • Engage the Community in Conversation –
    • Shape and Be Shaped, Focus on Aspirations of the Community
    • We tend to focus on problems and problem solving.  We need to focus on transformation.  Losing your job can be a time for transformation!  Transform U program.  A Dream motivates!
    • A true conversation – the people in the conversations are both shaped by that and shape.
    • Integration – start with the dreams and find out how we can make it happen.  The power of libraries is to change people’s lives.
    • Give Respect
  • What is the Network of Meanings Around Your Library?

Take YOUR community to the World.  We have to expect more from ourselves and our community should expect more from us.  Avoid hunkering down – people need our help, they are struggling, but they also have dreams and WE can HELP them reach them.

KLA 2012: Connecting with Your Community

How to Stay Alive!  With Roxanne Belcher and Leslie Nord from Johnson County Library.  Inspired by the Atlas of New Librarianship by R. David Lankes.

Frightened?  Why? We are in the Knowledge Business, not the book business. Newspapers are also having to adapt, we can do it too.   Change from Collection to Community.  We provide SERVICES…not products.

Need to overcome tough stereotypes – need to think of us as BOLD, BRAVE and RELEVANT.  Skills for adaptation are crucial.  We overcame computers, and book stores (and Borders is gone, but we aren’t).  Research Bar out of an unused space at Marbolo college.

Community Connections – start at the City’s Web site…youth initiatives, festivals, planning initiatives, Chamber Web site to connect with local business and info about employers and job opportunities.  Explore partnerships and present at a meeting!  State Library’s resources and community statistics – Resources for Kansas link.

Community dreams – Talk with Associations, institutions or individuals.

How can we change the world?

  • Community Builders – Improve quality of live (job hunting), local business support and green solutions
  • Centers for Divers Populations – Growing immigrant populations and foreign language speakers. Also the developmentally disabled have needs that libraries can help with – job options (library coffee shop).  JOCO center provides pencils and bookmarks for the library.  Criminal justice /detention center book clubs.
  • Centers for the arts – museum passes, art contests, festivals, book clubs, local artists and authors
  • Universities – Education is expensive and libraries provide free opportunities.  Databases (learning Express and Mango languages), Digital literacy (via computer classes and searching classes), homework help and current issues.  Election-themed programming in this Election year.
  • Champions of youth – Johnson County’s 6 by 6.  Early literacy and child development through teen years. Teen advisory Boards and volunteer oops to provide work skills.  Coordinate visits to the public library by the school kids, to encourage family use.

Frontline Advocacy

  • Officials support libraries if you explain how we are helping your community – Hospital helps keep the body healthy and the Library keeps the mind healthy.
  • Skip the stats – People respond to stories and EMOTION
  • Google KLA Advocacy – great resources (go Gail!) and Advocacy University on ALA site